Josalyn Batemon

As an Process Guide focused on Delivery Estimate Accuracy (DEA), here are key responsibilities and actions:

1. Monitor VAST Performance

· Use the VAST (Value Added Shipping Tool) interface to monitor and clear alerts

· Focus on alerts such as:

o Missing Container: Container closed but not staged

o Chute VPM: Active Chute, Container not opened

o Failed Moves: Incorrect scans without corrective movement

o Dwelling Container: Container staged but not loaded timely

o Dwelling Shipment: Shipment not scanned within expected timeframes

2. Oversee Quality Metrics

· Monitor all quality metrics on the dock

· Track DEA performance closely

3. Manage Staffing and Operations

· Ensure proper staffing for key roles:

o Pallet Loader / CPT Chaser

o TDR Operator

o Water Spider (WS)

o Ship Clerk

o Problem Solve (PS)

4. Implement Standard Work

· Monitor Water Spider Standard Work

· Provide coaching when deviations are observed

5. Oversee Critical Operations

· Manage Ship Clerk Operations

· Supervise VAST Performance and Near Real-Time (NRT) DEA Monitoring

· Oversee Problem Solve staffing and training for Amazon Associates (AAs)

6. Coordinate with Other Areas

· Work closely with Shipping Sorter Area Manager for proper staffing and lane allocations

· Collaborate with Reliability Maintenance Engineers (RME) for equipment issues

7. Focus on Continuous Improvement

· Identify process deviations that could lead to DEA misses

· Implement proactive measures to fix defects before they impact DEA

· Use insights from VAST and other monitoring tools to drive process enhancements

8. Training and Development

· Ensure all team members understand the importance of DEA

· Provide regular training on standard work and best practices

· Develop problem-solving skills within the team

9. Reporting and Communication

· Regularly report on DEA performance and improvement initiatives

· Communicate effectively with upper management about challenges and successes

By focusing on these areas, an Area Manager can significantly contribute to maintaining and improving Delivery Estimate Accuracy, which is crucial for customer satisfaction and operational efficiency.

As a Style team member here are some of my responsibilities

• Skills in guest styling consultation, personalized shopping techniques and selling tactics that build the guests baskets

• Knowledge of retail business fundamentals: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies and basic visual merchandising

• Extended sales support to fitting room by proposing complementary products and checking in periodically to offer fashion expertise and perspective.
• Identified potential customer service issues before they arise and provided solutions to ensure client satisfaction.