Josalyn Burgin
Hawthorne,CA
Overview
19
19
years of professional experience
1
1
Certification
Work History
Safety Ambassador
University Of California, Los Angeles
Los Angeles, CA
05.2023 - Current
- Patrolled and monitored premises in company vehicle and by foot.
- Reported suspicious activities and persons to law enforcement.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Flight Attendant
SkyWest Airlines
Los Angeles, CA
03.2016 - Current
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Explained the use of safety equipment and answered passengers’ questions.
- Promoted safety, comfort and welfare of passengers.
- Supervised unaccompanied minors during flights.
- Administered first aid to passengers experiencing medical emergencies.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
Shift Manager
Toys"R"Us
Hawthorne, CA
02.2005 - 02.2018
- Trained and mentored new employees to maximize team performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Approved regular payroll submissions for employees.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Post Commander, Security Guard
Allied Universal Security Services
Los Angeles, CA
07.2011 - 03.2016
- Updated employee files with new details such as changes in address or salary levels.
- Processed payrolls on regular basis for more than 100 employees nationally.
- Initiated direct deposits and prepared manual checks for over 100 employees.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Researched and resolved time discrepancies.
- Set schedules for over 100 staff by planning and designating shifts and hours.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted employee evaluations to provide feedback and set expectations for future job performance.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Maintained compliance with company policies, objectives and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Education
Associate of Arts - Criminal Justice
Golden West College
Huntington Beach, CA09.2024
Certification
- California Guard Card
- Peace Officer Standards and Training, Public Safety Dispatcher
Timeline
Safety Ambassador
University Of California, Los Angeles
05.2023 - Current
Flight Attendant
SkyWest Airlines
03.2016 - Current
Post Commander, Security Guard
Allied Universal Security Services
07.2011 - 03.2016
Shift Manager
Toys"R"Us
02.2005 - 02.2018
Associate of Arts - Criminal Justice
Golden West College