Josalyn Helrigel
Columbia,SC
Summary
Dynamic Claims Representative with a proven track record at Liberty Mutual and Blue Cross Blue Shield. Excelled in client relations and problem-solving, enhancing customer satisfaction and streamlining processes. Skilled in database entry and project coordination, achieving efficient resolution of complex issues. Demonstrates meticulous attention to detail and a commitment to excellence in all professional endeavors.
Overview
5
5
years of professional experience
Work History
Personal Assistant
LaidbyLana
01.2022 - Current
- Provided multifaceted services to career professionals by running errands, managing mail, and scheduling appointments.
- Encouraged clients to take part in activities tailored to individual needs.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Claims Representative
Blue Cross Blue Shield (Contract Via Aerotek)
12.2020 - 12.2021
- Followed up with customers on unresolved issues.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Interviewed policyholders to verify information and obtain additional details.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
Claims Agent
Liberty Mutual (Contact Via Teleperformance USA)
06.2019 - 11.2020
- Interviewed policyholders and third-parties to file an initial auto claim.
- Checked level and type of coverage, and evaluated contracts.
- Oversaw claim recoveries, subrogation and salvage. Made contact with insurance carriers to discuss policies and individual customer benefits
- Verified client information by analyzing existing evidence on file.
- Assigned claimants with a claims adjustor and arranged appointments for repair directly with their autobody shop of choice.
Education
Irmo High School
Columbia, SC06.2018
Skills
- Personal Correspondence
- Project Coordination
- Database Entry
- Detail-oriented
- Customer Service
- Scheduling
- Complaint Resolution
- Problem-Solving
- Client/Customer Relations
Timeline
Personal Assistant
LaidbyLana
01.2022 - Current
Claims Representative
Blue Cross Blue Shield (Contract Via Aerotek)
12.2020 - 12.2021
Claims Agent
Liberty Mutual (Contact Via Teleperformance USA)
06.2019 - 11.2020
Irmo High School