Josan Velez Burgos
United States Navy (Reserves)
Jacksonville,FL
2
Languages
1
Certification
8
years of professional experience
Dedicated and disciplined professional with over 8 years of military experience and 2+ years at the U.S. Postal Service. Skilled in security operations, administrative support, and customer service. Bilingual in English and Spanish, with a proven ability to follow procedures, work independently, and deliver results under pressure.
Work History
Customer Service Representative
5 Months- Guided individuals in navigating benefits information and support resources effectively.
- Maintained high standards of accuracy and consistency in information dissemination to enhance operational efficiency.
- Resolved customer inquiries and provided support to ensure a positive service experience.
- Provided support to customers in navigating healthcare applications, ensuring clarity and compliance with requirements.
- Managed high-volume call traffic, ensuring timely responses to client needs.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
Master-at-Arms (Military Police)
8 Years 3 Months- Conducted security patrols to ensure safety of personnel, facilities, and classified information.
- Operate and maintain security equipment, including x-ray scanners and metal detectors.
- Verify credentials and control access to restricted areas, preventing unauthorized entry.
- Respond to and report incidents, medical emergencies, and security breaches.
- Performed administrative duties including report preparation, personnel/security record maintenance, sensitive documentation handling, and training schedule management.
- Trained and collaborated with security teams to enhance operational readiness.
Mail Carrier
3 Years 9 Months- Sorted, loaded, and delivered mail and parcels to 500+ addresses daily, ensuring timely and accurate service.
- Ensure safe and efficient operation of postal vehicles, including trucks and vans.
- Addressed customer inquiries and mail-related concerns, enhancing customer satisfaction and service experience.
- Ensured compliance with USPS safety regulations and delivery standards, contributing to operational integrity and reliability.
Front Desk Receptionist
1 Year 9 Months- Answered phone calls, addressed inquiries, and directed messages to appropriate personnel, enhancing communication flow.
- Scheduled appointments and managed patient flow efficiently throughout the day.
- Performed accurate registration for all new patient appointments and kept up to date information on all established patients.
- Managed cashiering functions, including processing co-payments and addressing patient payment inquiries at front desk.
- Ensured delivery of excellent customer service for patients/families/representatives and other members of the staff.
- Ensured cleanliness and organization of the reception area for a welcoming environment.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Performed data entry, ensuring correct patient dispositions, diagnostic codes, patient orders, charges and payments are entered while following company procedures.
- Resolved customer complaints promptly, ensuring adherence to established protocols and maintaining patient satisfaction.
Education
Bachelor - Biomedical Sciences
Bachelor - Clinical Laboratory Science
High School Diploma
Skills
Healthcare navigation
EHR and EMR
Healthcare Support
Customer conflict resolution
Clerical support
Conflict Management
Microsoft Office (Word
Excel
Outlook)
Safety & Compliance Procedures
Bilingual: English & Spanish
Mail delivery
Certification
- CPR
- Temporary Nurse Aid
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Automated Health Systems
03.2026 - CurrentRead More
Mail Carrier
United States Postal Service (USPS)
06.2022 - 03.2026Read More
Front Desk Receptionist
Davita Magnolia Oaks Dialysis
08.2019 - 05.2021Read More
Master-at-Arms (Military Police)
United States Navy (Reserves)
05.2018 - CurrentRead More
University of North Florida
Bachelor from Biomedical Sciences
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Georgia Southern State University
Bachelor from Clinical Laboratory Science
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Long County High School
High School Diploma
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