Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sylvia Zapata

Summary

Dedicated and results-driven professional seeking to leverage exceptional communication and problem-solving skills to deliver outstanding customer experiences and contribute to organizational success.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

DVS
Philadelphia
09.2023 - Current

Membership Coordinator

International Females Association
New York
01.2023 - 08.2023

Customer Service Surveyor

Luce Research LLC
Colorado Springs
03.2020 - 01.2023

Assistant Property Manager

ACSI Management
Corpus Christi
10.2015 - 01.2020

Medical Billing Accounts Receivable Clerk

Synergy Billing Services
Beaumont
08.2007 - 10.2015

Education

Diploma -

Magnolia High School
Magnolia, Texas
05.2022

Skills

  • Member Support
  • Insurance Expertise
  • Healthcare Navigation
  • Problem-Solving
  • Data Management
  • Call Management
  • Equipment Troubleshooting
  • Appointment Scheduling
  • Data Entry
  • Managed Incoming Communications
  • Membership Processing
  • Sales Implementation
  • Payment Handling
  • Script Reading
  • Customer Service Surveys
  • Customer Engagement
  • Professional Communication
  • Management Oversight
  • Commercial Office Space Sales
  • Property Maintenance
  • Maintenance Coordination
  • Marketing Initiatives
  • Event and Meeting Coordination
  • Medical Billing Expertise
  • Insurance Verification
  • Accounts Receivable Oversight
  • Collections Handling

Timeline

Customer Service Representative

DVS
09.2023 - Current

Membership Coordinator

International Females Association
01.2023 - 08.2023

Customer Service Surveyor

Luce Research LLC
03.2020 - 01.2023

Assistant Property Manager

ACSI Management
10.2015 - 01.2020

Medical Billing Accounts Receivable Clerk

Synergy Billing Services
08.2007 - 10.2015

Diploma -

Magnolia High School
Sylvia Zapata