Josana Charles
Phoenix,AZ
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
3
3
years of professional experience
Work History
Fulfillment Associate
Walmart
11.2022 - 07.2023
- Selected and filled orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Picked and packed order items.
- Stocked shelves, racks and cases with new or transferred merchandise.
Golf Service Attendant
TopGolf
05.2021 - 10.2022
- Kept golf course equipment stored properly and reported maintenance needs.
- Greeted golf course guests and shared information on course conditions, rules and games played.
- Trained in different roles at golf course to help team deliver first-rate support to guests.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
Cashier Assistant
Walmart
04.2020 - 05.2021
- Met customer needs through polite, friendly and attentive service.
- Cleaned and sanitized cashier workstation and scanning area.
- Trained new cashier team members in customer service and money handling processes.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
Education
Associate of Arts - Business
Maricopa Community Colleges - Gateway Community College
Phoenix, AZ05.2024
High School Diploma -
Maryvale High School
Phoenix, AZ05.2021
Skills
- Quality Assurance and Control
- Order Picking Skills
- Stage Inventory
- Heavy Lifting
- Sorting and Organizing
- Teamwork and Collaboration
- Cash Register Operations
- Guest Satisfaction
Timeline
Fulfillment Associate
Walmart
11.2022 - 07.2023
Golf Service Attendant
TopGolf
05.2021 - 10.2022
Cashier Assistant
Walmart
04.2020 - 05.2021
Associate of Arts - Business
Maricopa Community Colleges - Gateway Community College
High School Diploma -
Maryvale High School
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