Josann Czako
North Fort Myers
Summary
Catering professional with 25 years of experience in customer service and food safety compliance. Expertise in managing catering operations and creating customized menu offerings. Skilled in staff training, customer service management, and inventory control, ensuring efficient restaurant operations. Strong communication and leadership abilities contribute to exceptional dining experiences.
Overview
39
39
years of professional experience
Work History
Catering Owner/Chef
Temptation Creations Catering
Detroit
01.1997 - Current
- Managed catering operations for diverse events and clients.
- Developed unique menu offerings tailored to client preferences.
- Conducted client consultations to tailor event catering solutions to specific needs.
- Cultivated relationships with existing clients through exceptional customer service.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Prepared diverse menus for various events and client preferences.
- Supervised specialty dish preparation to satisfy customer requests and cater to various dietary needs.
- Coordinated special events like banquets or buffets, managing complex menus and decorations.
Assistant Restaurant Manager
Perkins Restaurant & Bakery
North Fort Myers
03.2023 - 11.2023
- Assisted in managing daily restaurant operations and staff schedules.
- Trained new staff on customer service and food safety standards.
- Coordinated inventory management and stock replenishment activities.
- Ensured compliance with health and safety regulations in the kitchen.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Maintained cleanliness and organization of dining and service areas.
- Resolved customer complaints in a timely manner.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Assessed customer service standards and implemented improvements to enhance overall service quality.
- Managed cash register operations, ensuring accurate deposits and discrepancy resolution.
- Ensured compliance with health and safety regulations.
- Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
- Facilitated dining experience by bussing tables and serving food.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Bar/Restaurant Manager/Owner
Sidekicks Saloon
Detroit
07.1987 - 01.2021
- Trained and supervised staff to maintain high service standards.
- Implemented health and safety protocols for staff and customers.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Established positive relationships with guests and employees through effective communication and interpersonal skills.
- Maintained detailed records of sales transactions and daily shift reports.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Assisted chefs during busy meal service periods.
- Ensured compliance with all food safety regulations and sanitation standards.
- Adhered to all health department regulations regarding food storage and preparation.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Managed daily operations and staff scheduling to ensure smooth service at a busy local saloon.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management to maintain profitability and support operational goals.
- Hosted special events to boost brand awareness and increase community engagement.
Education
CPR/BLS Certificate of Completion - Cardiopulmonary/Basic Life Saving
In-Pulse CPR, Inc.
Fort Myers02-2026
Serve Safe License - Food And Beverage
Serve Safe
North Fort Myers10-2023
Security Officer D License - Security Officer
State of Florida - Security Officer Training
Fort Myers04-2021
Certificate of Completion - Flight Attendant Training
Northwest/Pinnacle Airlines F.A. Training Facility
Memphis, TN03-2006
Some College (No Degree) - Criminal Justice
Wayne County Community College
Detroit, MI08-2003
Certificate of Completion - P.A. 330 Police Authority Officer
State of Michigan P.A. 330
Detroit, MI06-2003
Certificate of Completion - Dignitary/Executive Protection
Detroit Police Dignitary Protection Training
Detroit01-2003
Certificate of Completion - Medical Assistant
Ross Medical Education Center
Taylor, MI08-1998
High School Diploma -
Woodhaven High School
Flat Rock, MI06-1983
Skills
- Food safety
- Inventory control
- Kitchen oversight
- Opening and closing procedures
- POS system
- Customer service
- Event planning
- Financial management
- Problem resolution
- Team building
- Communication skills
Timeline
Assistant Restaurant Manager
Perkins Restaurant & Bakery
03.2023 - 11.2023
Catering Owner/Chef
Temptation Creations Catering
01.1997 - Current
Bar/Restaurant Manager/Owner
Sidekicks Saloon
07.1987 - 01.2021
CPR/BLS Certificate of Completion - Cardiopulmonary/Basic Life Saving
In-Pulse CPR, Inc.
Serve Safe License - Food And Beverage
Serve Safe
Security Officer D License - Security Officer
State of Florida - Security Officer Training
Certificate of Completion - Flight Attendant Training
Northwest/Pinnacle Airlines F.A. Training Facility
Some College (No Degree) - Criminal Justice
Wayne County Community College
Certificate of Completion - P.A. 330 Police Authority Officer
State of Michigan P.A. 330
Certificate of Completion - Dignitary/Executive Protection
Detroit Police Dignitary Protection Training
Certificate of Completion - Medical Assistant
Ross Medical Education Center
High School Diploma -
Woodhaven High School