José Antonio Cuellar Pereira
Redwood City,CA
Summary
Dynamic professional with a proven track record in security and customer service, notably at the Legislative Assembly of Republic of El Salvador. Excelled in incident reporting and relationship building, enhancing facility safety and client satisfaction. Skilled in crime prevention and staff management, significantly improving operational efficiency and security protocols.
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Concert Steward
RDS Arena, Dublin
05.2023 - 10.2023
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
- Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
Security Officer
Drinks2U
05.2023 - 10.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Student Advisor and Student Tour Guide
Student Campus Limerick
07.2023 - 03.2024
- Developed strong relationships with faculty members, fostering an environment of collaboration in support of student goals.
- Enhanced student retention by providing personalized academic guidance and support.
- Conducted regular reviews of student progress reports, intervening early when potential issues were identified to prevent attrition.
- Promoted a positive campus culture by serving as an accessible and approachable resource for students navigating their educational journey.
Security Officer
Legislative Assembly of Republic of El Salvador
02.2024 - 10.2024
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Fraud Prevention Specialist
Chime
09.2023 - 05.2024
- Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
- Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
- Analyzed transaction patterns to identify and mitigate emerging fraud trends.
Education
Journalism With A Specialty in Communications
University of El Salvador
San Salvador, El SalvadorEli Schools
Limerick, Ireland09.2023
Bachelor Of Communications - Communications
“Kerygma” Catholic College
San Salvador, El Salvador11.2017
Skills
- General security
- Incident reporting
- Detail-oriented
- Superior customer service
- Relationship building and management
- Staff management
- Crime prevention
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Security Officer
Legislative Assembly of Republic of El Salvador
02.2024 - 10.2024
Fraud Prevention Specialist
Chime
09.2023 - 05.2024
Student Advisor and Student Tour Guide
Student Campus Limerick
07.2023 - 03.2024
Concert Steward
RDS Arena, Dublin
05.2023 - 10.2023
Security Officer
Drinks2U
05.2023 - 10.2023
Journalism With A Specialty in Communications
University of El Salvador
Eli Schools
Bachelor Of Communications - Communications
“Kerygma” Catholic College
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