Josao Longoria
Ocala,FL
Summary
Resourceful Service and Parts Manager, known for maintaining high productivity and completing tasks efficiently. Skilled in inventory management, customer service excellence, and team leadership. Excels in problem-solving, communication, and adaptability, ensuring smooth operations and exceptional service delivery.
Overview
10
10
years of professional experience
Work History
Service and Parts Director
Optimum RV
Ocala, USA
10.2024 - Current
- Managed service operations to ensure timely customer support and satisfaction.
- Oversaw parts inventory management for efficient order fulfillment and stock levels.
- Trained and mentored staff on service procedures and customer interaction techniques.
- Coordinated scheduling for service appointments to optimize workflow and resource allocation.
- Implemented process improvements to enhance service efficiency and team productivity.
Service Director
Lazydays RV
Vancouver, USA
02.2022 - 10.2024
- Service Manager/Director 2 locations in the Pacific Northwest.
Internal Service Advisor
Lazydays RV
Denver, USA
06.2021 - 01.2022
- Provided exceptional service and resolved customer inquiries promptly.
- Coordinated with team members to streamline internal processes.
Service Advisor
B. Young RV
Woodland, USA
01.2021 - 06.2021
- Offer great customer service experience
- Greet customers promptly and courteously
- Listen to each customer and articulate repair needs to techs
- Upsell recommended/additional services using low pressure, high integrity methods
- Provide accurate estimates of repair/maintenance costs
- Adherence to dealership policy on customer vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Inspect repair quality and ensure that all work is complete
- Notify customers when vehicles are ready and schedule pick up
- Review and explain repairs and associated costs with customers
- Handle customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Outstanding communication skills
- Keyboarding
- Maintain a high level of organization
- Display a professional attitude and appearance
- Timeliness and efficiency, while producing high level quality work
- Pay attention to detail
Retail Sales Consultant
T-Mobile
Denver, USA
11.2019 - 09.2020
- Maintain a high standard of success in sales and exceed quotas and any requirements.
- Communicate and build relationships with customers to ensure a satisfactory experience.
- Troubleshoot and problem solve account errors and find solutions in a timely manner.
- Promote a positive and successful working environment for all coworkers.
- Motivate co-workers and demonstrate leadership skills when necessary.
- Navigate through operating systems proficiently and efficiently.
- Sustained a top 1%-10% ranking throughout the duration of employment for all consultants in the corporate side of the company.
- Effectively make important decisions under pressure and adapt to any situation to fulfill any and all work duties.
- Operate within any required time and manage time and tasks accordingly.
Automotive Sales/Dealership Consultant
Longoria Motors
Portland, USA
08.2018 - 08.2019
- Negotiate prices and ensure a positive and mutually beneficial experience.
- Creativity with finding ways to get clients financially approved.
- Maintain a sense of self confidence and utilize the confidence to close any deal.
- Develop personal connections and strengthen the relationship with clients.
- Fulfill customers desires and needs by innovating and overcoming objections.
- Professionally communicate with clients and relay all necessary information.
Retail Sales Associate
Sprint
Eugene, USA
01.2017 - 08.2018
- Maintain a high standard of success in sales and exceed quotas and any requirements.
- Communicate and build relationships with customers to ensure a satisfactory experience.
- Troubleshoot and problem solve account errors and find solutions in a timely manner.
- Promote a positive and successful working environment for all coworkers.
- Motivate co-workers and demonstrate leadership skills when necessary.
- Navigate through operating systems proficiently and efficiently.
- Sustained a top 1%-10% ranking throughout the duration of employment for all consultants in the corporate side of the company.
- Effectively make important decisions under pressure and adapt to any situation to fulfill any and all work duties.
- Operate within any required time and manage time and tasks accordingly.
Education
High school diploma -
Gresham High School
Gresham, OR05.2015
Some College (No Degree) -
University of Oregon
Eugene, ORSkills
- Computer literacy
- Operating Systems
- Active Directory
- Microsoft Windows Server
- Microsoft Outlook
- Computer Networking
- Network Support
- Service writing
- Reliability
- Automotive service
- Problem-solving
- Customer Service
- Mac OS
- Microsoft Office
- Sales
- Team Work
- Microsoft Windows
- High-end sales
- Flexibility
- Retail Sales
- Technical Support
- Cash Handling
- Negotiation
- Microsoft Word
- Parts inventory management
- Service operations management
- Customer relationship management
- Team leadership
- Problem solving
- Attention to detail
- Conflict resolution
- Decision making
- Workshop management
- Cross-functional team leadership
- Adaptability and flexibility
Personal Information
Willing To Relocate: Anywhere
Timeline
Service and Parts Director
Optimum RV
10.2024 - Current
Service Director
Lazydays RV
02.2022 - 10.2024
Internal Service Advisor
Lazydays RV
06.2021 - 01.2022
Service Advisor
B. Young RV
01.2021 - 06.2021
Retail Sales Consultant
T-Mobile
11.2019 - 09.2020
Automotive Sales/Dealership Consultant
Longoria Motors
08.2018 - 08.2019
Retail Sales Associate
Sprint
01.2017 - 08.2018
High school diploma -
Gresham High School
Some College (No Degree) -
University of Oregon