Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Hi, I’m

Josarai DeMarco

Shift Leader
Wesley Chapel,FL
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with fast paced, front-line, and high volume traffic experience and collaborative nature. Resourceful in balancing customer, company and employee needs. People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Overview

5
years of professional experience

Work History

Chick-Fil-A
Lutz, FL

Shift Leader
08.2018 - Current

Job overview

  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Resolved customer complaints promptly and professionally.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Adhered to all health code regulations while preparing food items for customers.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Analyzed key performance indicators to identify effective strategies.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Assisted in training new employees on shift operations.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Managed inventory levels by monitoring stock levels and ensuring product quality was up to standard prior to use or sale.
  • Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
  • Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
  • Counted cash on hand at shift change and closing to determine shortages or overages.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Handled escalated customer concerns and emergencies.
  • Delegated tasks to employees and monitored activities and task completion.
  • Checked orders for quality and completeness.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Upheld company standards and compliance requirements for operations.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Monitored operations and reviewed records and metrics to understand company performance.

Banana Republic Factory Store
Lutz, FL

Stylist Sales Associate
09.2022 - 02.2023

Job overview

  • Greeted customers, provided excellent customer service, and answered questions.
  • Assisted customers in selecting clothing items based on their individual needs and preferences.
  • Organized merchandise displays to attractively showcase products.
  • Restocked shelves with new merchandise as needed.
  • Informed customers about current sales, promotions, and special offers.
  • Operated cash register to process payments from customers accurately and efficiently.
  • Provided assistance to other team members during busy periods or when additional help was required.
  • Adhered to all safety protocols for handling hazardous materials such as cleaning supplies.
  • Managed the fitting room area by ensuring it was neat, organized, and stocked with appropriate sizes of garments.
  • Created an inviting atmosphere through attentive service, friendly attitude, knowledge of products, fashion trends.
  • Demonstrated expert product knowledge including fit, fabric content, style options, providing advice on how best to wear each item purchased.
  • Boosted sales by educating clients on merchandise, events and upcoming promotions.
  • Embodied strong sense of fashion, enthusiastic attitude and brand aesthetics to generate interest in offerings.
  • Maintained proper product presentation, located items for customers and replenished store inventories.
  • Recommended shoes and accessories to complement client outfits.
  • Processed accurate transactions, charge sends and returns at POS stations.
  • Greeted customers to determine wants or needs.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Computed purchases and received and processed cash or credit payment.
  • Exchanged merchandise for customers and accepted returns.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Bagged or packaged purchases and wrapped gifts.

Education

Center Academy
Lutz, FL

High School Diploma
05.2020

University Overview

  • 3.9 GPA
  • Graduated as valedictorian of my high school in 2020
  • Acquired Honor Roll in all 4 years of high school
  • Earned a scholarship to PHSC

Skills

  • Customer Service Management
  • Shift Checklists
  • Positive Attitude
  • Training Assistance
  • Safety Processes and Procedures
  • Role Modeling
  • Professional Appearance
  • Team Collaboration and Leadership
  • Client Service
  • Complaint Resolution
  • Team Motivation
  • Strong Verbal and Written Communication
  • Team Supervision
  • Cash Handling
  • Sales Reporting
  • Conflict Resolution
  • Diplomatic and Fair
  • POS System Operation
  • Drawer Assignments
  • Policy and Procedure Enforcement
  • Creative Problem-Solving
  • Daily workflows
  • Attention to Detail
  • Safety processes and procedures
  • Strong verbal and written communication
  • Good Telephone Etiquette

Languages

Spanish
Limited
Availability
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Timeline

Stylist Sales Associate

Banana Republic Factory Store
09.2022 - 02.2023

Shift Leader

Chick-Fil-A
08.2018 - Current

Center Academy

High School Diploma

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Josarai DeMarcoShift Leader