Tiara Mann

Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.

• Assisted patients with daily living activities for enhanced comfort and well-being.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
• Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
• Supported the needs of 10-20 residents on the Observation/Medsurg units.

• Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
• Delivered superior training and leadership to team to boost performance and help team members achieve performance targets.
• Trained new Guest Service Representatives by relaying information on company procedures, safety requirements and delivered constructive criticism upon completion of job tasks.
• Worked 2-3 different stations each month to provide optimal coverage and meet production goals.
• Designed strategic plan for component development practices to support future projects such as our major holidays.
• Established open and professional relationships with team members which helped resolve issues and conflicts quickly.

• Explained details regarding cake products, including pricing, flavors, sizing and alternative gluten free options.
• Updated customer accounts with add-on charges, including candles, decorations and frosting type.
• Greeted guests on the floor and engaged in pleasant conversations while managing a checkout process.
• Educated guests on product information and pricing and instructed on important information regarding the Cake Care process.
• Entered customer data using both POS (Point of Sale) system along with the TOAST software and updated information whenever customers changed orders.
• Maintained transaction security by verifying payment cards against identification.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Provided guests with above-and-beyond service, including making cake purchases for any occasion.