Joscelin Carson
Millbury,MA
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Hospitality Operations Manager
Hendler Family Brewing Company
MA
04.2025 - Current
- Oversaw the daily operations of three Hendler family brands, including 5 taprooms and three beer gardens. Wormtown Brewery, Jacks Abby Brewery and Nightshift Brewing.
- Fostered partnerships with local vendors to improve supply chain effectiveness and product quality.
- Oversaw budgeting processes, optimizing resource allocation for maximum profitability while maintaining quality service.
- Led strategic initiatives to enhance guest satisfaction and operational efficiency across multiple venues.
- Spearheaded technology integration projects to enhance operational workflows and guest engagement strategies.
- Oversaw facility management projects, ensuring timely completion without compromising on quality or safety standards.
- Streamlined operations for increased efficiency and improved guest experience.
- Developed and executed strategic plans to drive revenue growth in the hospitality sector.
- Led a team of professionals in delivering exceptional guest experiences and maintaining high-quality standards.
- Collaborated with cross-functional teams to develop marketing strategies and promotional campaigns for the hospitality division.
General Manager
Jack’ Abby Brewery (Hendler Family Brewing)
Framingham, MA
10.2021 - 03.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
General Manager
British Beer Company
Franklin, MA
01.2016 - 06.2020
- Correctly calculated inventory and ordered appropriate supplies.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
- Worked with each staff member to help them fulfill their maximum potential.
- Promoted the business through participation in and sponsorship of community events.
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Developed excellent relations with outside vendors to curate one of the best craft beer selections in central Massachusetts .
- Strong work ethic and company loyalty that lead to being quickly promoted through the company from bar manager at the Worcester location to GM in Franklin.
Restaurant Manager
Paddy Ryans Irish Pub
Hudson, WI
01.2007 - 01.2016
- Carefully interviewed, selected, trained and supervised staff.
- Opened a new restaurant and oversaw its continuing success over nine years.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Skillfully interacted with external vendors to obtain the best quality in pricing and product.
- Achieved highest employee retention rate in all of Hudson.
- Led and directed team members on effective methods, operations and procedures.
- Managed extremely stressful situations , and thrived in the fast paced environment.
- Provided friendly and attentive service, guaranteeing the return of customers
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Soccer Coach /Business development Director
Soccer shots
Stillwater, MN
01.2013 - 05.2015
- Taught a range of sport-specific skills to children in a clear, safe manner.
- Acted as a positive role model for team participants and in the community.
- Prospected and conducted face-to-face sales calls with schools and directors throughout assigned territory.
- Met existing customers to review current services and expand sales opportunities.
- Increased sales volume by adding several accounts in the St Croix territory.
- Mentored new coaches and oversaw ongoing training to maintain high standards.
- Consistently exceeded quotas through penetration of new accounts.
Education
Master of Arts - Education
The University of Wales
Aberystwyth1996
Bachelor of Science - Geography
The University of Wales
Aberystwyth1995
Skills
- Business operations expertise
- Passion for customer satisfaction
- Human resource professional
- Business development
- Event planning
- Analytical problem solver
- Strong work ethic
- Personnel management
- Strategic account development
- Strong interpersonal skills
- Operations management
Additional Information
- ServeSafe Certified.
- Exceptional time management .
- Ability to deliver superior service.
- Restaurant/General Manager with thirteen plus years in restaurants and catering. Strong career progression in casual dining. Highly dedicated to career growth.
- References and letter of recommendation available.
- TIPS, crowd control and allergen awareness certified.
Certification
Food manager
Choke safe
Crowd control
TIPS certified
Allergen Awareness
Timeline
Hospitality Operations Manager
Hendler Family Brewing Company
04.2025 - Current
General Manager
Jack’ Abby Brewery (Hendler Family Brewing)
10.2021 - 03.2025
General Manager
British Beer Company
01.2016 - 06.2020
Soccer Coach /Business development Director
Soccer shots
01.2013 - 05.2015
Restaurant Manager
Paddy Ryans Irish Pub
01.2007 - 01.2016
Master of Arts - Education
The University of Wales
Bachelor of Science - Geography
The University of Wales