Wendy Van Pletzen
Port Saint Lucie
Summary
Versatile professional with extensive experience spanning executive support, administration, business management, customer relations and entrepreneurial ventures. Recognized for building efficient systems, coordinating complex responsibilities, managing client relationships and delivering results in fast-paced environments. Highly organized and adaptable with strong communication skills and a proven ability to support teams, improve processes and drive business success.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Hospitality Operations Manager
De Jager Rentals/Made4cleaning
Port Saint Lucie
07.2025 - 07.2026
- Managed guest bookings and scheduling to ensure seamless experiences.
- Resolved guest inquiries promptly, fostering positive guest relationships.
- Coordinated cleaning teams to ensure property readiness and quality standards.
- Conducted inspections for service quality and facility maintenance.
- Oversaw inventory management, ensuring sufficient supplies for guest services.
- Implemented feedback systems to gather insights for service improvements.
- Prepared weekly schedules for personnel to optimize coverage during peak hours.
- Identified and addressed operational areas for improvement to enhance overall efficiency.
- Managed daily operations across rental and cleaning services.
- Streamlined workflows to enhance productivity within the team.
- Executed various administrative functions to maintain office efficiency.
- Communicated with property owners to discuss management and operational needs.
- Airbnb platform host.
Entrepreneur
Faith-based Boutique (E-commerce Online Shop)
Langebaan
04.2023 - 06.2025
- Developed marketing strategies that effectively highlighted God Se Winkel's unique offerings to target audiences.
- Analyzed industry trends to identify growth opportunities that aligned with market demands.
- Oversaw all E-commerce operations, including website management and logistics oversight.
- Implemented systems for collecting customer feedback to guide strategic business decisions.
- Collaborated with suppliers to ensure consistent inventory management and quality standards.
- Developed pricing structures focused on maximizing revenue potential.
- Evaluated and selected products based on customer preferences. based on customer preferences and local community requirements.
- Designed engaging graphics while building a robust social media presence.
- Performed various administrative tasks to support daily operations.
- Oversaw administration of online store operations to enhance the user experience.
- Managed content updates on the website to keep information current.
- Managed online payment processing and checkout procedures for E-commerce transactions.
- Established vendor relationships to source unique, high-quality merchandise for the boutique.
- Organized community events to foster engagement and promote faith-based initiatives.
- Maintained relationships with key clients to secure repeat business.
Non-Profit Coordinator/Manager
One4Seven.Inc (USA Based)
09.2018 - 03.2023
- Planned and executed promotional events to enhance community engagement and strengthen relationships.
- Developed engaging content for social media platforms to enhance brand visibility.
- Coordinated creative projects across multiple teams to ensure alignment and timely delivery.
- Produced photography and videography content for promotional materials and social media.
- Managed project timelines and resources to support efficient workflow execution.
- Facilitated cross-departmental communication on creative projects, ensuring alignment from concept through completion.
- Coordinated team efforts to organize outreach programs aimed at community engagement.
- Conducted market research to inform creative strategies and target audience outreach.
- Organized team meetings and brainstorming sessions to generate innovative ideas.
- Reviewed final artwork before distribution in order to ensure accuracy of branding standards across all mediums.
- Provided administrative support to enhance office efficiency.
- Managed daily operations of nonprofit organization to ensure smooth functioning.
- Coordinated planning of outreach programs and events to engage the community.
- Functioned as main contact for inquiries to facilitate information flow.
- Provided assistance and resources to donors, volunteers, and community partners.
- Delivered food parcels and necessities to support hunger relief efforts in South Africa.
Founder and Business Owner
Self Employed
09.2013 - 01.2018
- Founded and managed custom design and beauty businesses, specializing in laser-cut décor, personalized event products and cosmetic products
- Oversaw daily operations of multiple small businesses, streamlining workflows to enhance service delivery.
- Upholding high standards in service delivery and operational execution, ensuring consistent customer satisfaction.
- Coordinated marketing efforts through social media and local advertising campaigns, boosting community engagement and brand visibility.
- Developed personalized custom creations tailored to client specifications for special occasions. for weddings, birthdays, celebrations and kids crafts.
- Established vendor relationships to secure quality products at competitive prices.
- Conducted market research to identify trends and growth opportunities.
- Managed administrative tasks and financial operations, ensuring seamless business functionality.
EXECUTIVE & ADMINISTRATIVE ASSISTANT
Centurion Millennium Ltd, Arcelor Mittal etc
London UK & South Africa
01.2004 - 06.2013
- Coordinated executive diaries, meetings, travel arrangements, and correspondence to streamline operations
- Facilitated communication with clients, directors, investors, and service providers to promote clarity and understanding
- Managed client communication and front-office reception to foster a welcoming environment and strengthen client relations
- Prepared documents and reports, maintaining organized filing systems to support efficient information retrieval and documentation management
- Provided assistance with bookkeeping and banking tasks to maintain accurate financial records
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
- Established relationships with key partners and vendors to ensure successful project outcomes.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Handled incoming calls, emails, and inquiries with professionalism and efficiency.
- Managed inventory of office supplies to ensure availability for daily operations. and maintained inventory for smooth operations.
- Coordinated travel arrangements, including booking flights and accommodations.
- Implemented filing systems to enhance document organization and retrieval efficiency.
- Collaborated with team members to streamline administrative processes across departments.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed database systems containing customer contact information.
- Ensured efficient operation of office equipment.
- Performed various administrative tasks to support daily office operations.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Handled front desk responsibilities, greeting visitors and managing inquiries.
Front Desk Receptionist
Sutherland Hotel
Sutherland
12.2003 - 12.2004
- Managed guest check-ins and check-outs while ensuring a welcoming and efficient experience.
- Managed telephone inquiries, reservations, guest requests, and general customer service to enhance guest experience.
- Provided professional front desk support and acted as the first point of contact for guests.
- Managed multi-line phone system and directed calls promptly.
- Maintained accurate guests records, booking information and administrative documentation.
- Coordinated with housekeeping and other departments to ensure seamless daily hotel operations.
- Resolved guest concerns professionally, implementing effective solutions to maximize customer satisfaction.
- Processed payments and invoices accurately to maintain financial records.
- Developed strong communication and problem-solving skills in a fast-paced hospitality environment.
Education
Literary & Creative Judging Course
Artistatue01-2020
LLB Law
UNISA
South Africa01-2010
Some College (No Degree) - Tourism and Hospitality
Boland College
Stellenbosch, South Africa01-2003
GED -
Worcester Gymnasium
South Africa01-2002
Social Media Marketing Diploma -
Shaw Academy
Skills
- Executive Administration Support
- Office Administration and Coordination
- Business Operations
- Receptionist and Guest Relations
- Customer Service Excellence
- Client Relationship Management
- Team Coordinator and Support
- Document Management and Reporting
- Scheduling and Time Management
- Data Entry and Record Keeping
- Inventory and Stock Control
- Cross-Functional Collaboration
- Problem Solving and Conflict Resolution
- Detail-Oriented Organization
- Excellent Communication Skills
- Written Communication Proficiency
- Marketing Strategy Development
- Computer Literacy and Digital Systems
- Multitasking and Prioritization
Affiliations
- Writer and Songwriter
Certification
- Valid U.S Driver's License
PROFESSIONAL NOTE
Strong communicator with experience in writing, proofreading and creative work. Also active as a writer, songwriter and literary contributor, with experience in collaborative writing projects and judging creative work.
LANGUAGES
- English
- Afrikaans
Timeline
Hospitality Operations Manager
De Jager Rentals/Made4cleaning
07.2025 - 07.2026
Entrepreneur
Faith-based Boutique (E-commerce Online Shop)
04.2023 - 06.2025
Non-Profit Coordinator/Manager
One4Seven.Inc (USA Based)
09.2018 - 03.2023
Founder and Business Owner
Self Employed
09.2013 - 01.2018
EXECUTIVE & ADMINISTRATIVE ASSISTANT
Centurion Millennium Ltd, Arcelor Mittal etc
01.2004 - 06.2013
Front Desk Receptionist
Sutherland Hotel
12.2003 - 12.2004
Literary & Creative Judging Course
LLB Law
UNISA
Some College (No Degree) - Tourism and Hospitality
Boland College
GED -
Worcester Gymnasium
Social Media Marketing Diploma -
Shaw Academy