Joscelyn Manzanares
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Approaches challenges with positivity and the drive to overcome them. Excels working independently and within team environments consistently exceeding expectations. Experience includes 10+ years in customer service, 6+ years in data entry, and 3+ years in logistics, technical support, and personal assistance. Passionate Customer service specialist. Business Intelligence Analyst, Data entry, and Data Visualization Specialist with a data-driven and analytical approach to problem solving. Experienced in analyzing data, identifying key business drivers, and solving complex data challenges. Extensive hands-on experience evaluating business operations and conducting functional requirement analysis. Skilled in collecting, cleaning, and evaluating data to deliver actionable insights and strategic recommendations that support business goals. Proficient in Scrum and Agile methodologies, with a strong passion for creating Tableau dashboards, user stories. and data visualizations that transform complex information into clear insights.
Overview
12
12
years of professional experience
2014
2014
years of post-secondary education
Work History
Household Manager / Freelancer
Fiver/ Etsy/ Personal assistant
Charlotte
01.2022 - 01.2026
- Managed schedules and daily operations for a household, coordinating activities for both an adult and a child.
- Developed and implemented structured daily routines to improve organization and time management.
- Created and managed household budgets for utilities, groceries, and essential expenses to maintain financial stability.
- Coordinated medical appointments for family members and communicated with heaithcare providers to ensure proper follow-up and care.
- Balanced caregiving responsibilities with freelance work by implementing effective time management and prioritization strategies.
- Completed freelance Business Intelligence and Data Analysis projects through
Fiver, supporting short-term data and analytics needs. - Launched and managed an online Etsy shop, designing and selling custom apparel and press-on nails while overseeing marketing, advertising, and product listings.
- Organized and maintained digital assets-including images, video, and audio-into structured libraries for efficient access and use.
- Managed daily care and routines for four dogs, including feeding, exercise, and health monitoring.
Business Intelligence Analyst /Data Analyst
Mytechbestfriend Apprenticeship
11.2021 - 08.2022
- Arranged meetings with stakeholders to allign LMS software solutions with business needs.
- Authored user story acceptance criteria to secure stakeholder buy-in and clarity requirements.
- Collaborated with product owners to prioritize product backlog in Jira and Azure DevOps.
Built workflows, BPMNs, and tracked user stories to support project execution Conducted market research using focus groups and one-on-one interviews synthesized findings into reports. - Prepared PowerPoint dashboards and Word reports to communicate research
- Assisted senior business analysts in planning, designing, testing, and implementing
- client projects.
- Created, reviewed, and approved Business Requirement Documents (BRD).
- Utlized SQL PivotTables, VOOKUP, Genius, and Meridian to extract, manipulate.
- and analyze data for dashboards and reporting.
- Developed complex SQL tables to support marketing and Bl da ta modeling and
- Analyzed internal clients' business needs and defined objectives for Salesforce
- Provided stakeholders with trend analysis, forecasting, and process documentation.
- Performed descriptive and advanced statistical analyses on large datasets to
- support project gools
- Extracted, organized, and processed data for accurate reporting on daily, weekly, monthly, and quarterly cycles.
Remote Logistics/Customer Service Specialist
Amazon
05.2020 - 01.2022
- Managed customer orders and shipments, tracking packages and resolving delivery issues
- Investigated and resolved account issues, including refunds, suspensions, and fraud disputes.
- Provided guidance and support for Amazon.com users via email, chat, and phone (30+ interactions/day).
- Collaborated with third-party carrier's, warehouses, and Amazon Fresh to resolve logistics and delivery challenges.
- Documented and reported lost, damaged, or misdirected items to ensure accurate resolution.
- Acted as liaison between logistics, carriers, and customers, streamlining communication and problem resolution.
- Utilized internal toots and knowledge base articles to provide timely and effective solutions.
Deli Assistant / customer service assistant
Costco
07.2014 - 12.2018
- Prepared deli products. including sandwiches, salads, and ready-to-eat items, following food safety and sanitation standards.
- Provided exceptional customer service, assisting both in-person and bilingual orders.
- Provided high-quality customer service, assisting members in-store and over the
Phone - Operated point-of-sale systems efficiently and accurately while processing
- Maintained cleanliness and organization of work areas. equipment, and utensils to meet health and safety regulations.
- Monitored inventory, rotated stock and ensured proper storage to prevent food spoilage.
- Supported team operations by training new staff, managing workflow, and assisting with high-volume orders during peck periods.
Education
Olympic High School
Certification Of Completion -
Mytechbestfriend Apprenticeship
Skills
- Data management
Data entry
Data modeling
Data cleaning
Tableau
Data visualization
Data reporting
Agile
User Stories
SWOT Analysis
Data mapping
Salesforce
EXCEL
SQL
MICROSOFT OFFICE
POWER BI
TABLEAU
JIRA
SALESFORCE
SLACK
Timeline
Household Manager / Freelancer
Fiver/ Etsy/ Personal assistant
01.2022 - 01.2026
Business Intelligence Analyst /Data Analyst
Mytechbestfriend Apprenticeship
11.2021 - 08.2022
Remote Logistics/Customer Service Specialist
Amazon
05.2020 - 01.2022
Deli Assistant / customer service assistant
Costco
07.2014 - 12.2018
Olympic High School
Certification Of Completion -
Mytechbestfriend Apprenticeship