JOSE A. CERON
Charlotte,NC
Summary
Certified Bilingual compliance consultant with seven plus years of translating, and interpreting experience, in the medical, legal and Public housing fields.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Interpreter
Niki’s Int’l Ltd
05.2016 - Current
- Provide medical and general interpreting services for non-English speaking patients, during physical therapy visits, doctors and case managers’ evaluations at Novant Health and CMC facilities
- Translating of medical history related docs, addendums, and waivers
- Interface with doctors, attorneys, insurance agents, nurse case managers among other professionals involved in workers comp claims
- Assist employers and employees with the reviewing and translating of safety at the work place surveys and assessments
- Pick up patients from their homes to bring to scheduled medical and court appointments
DSS Agency Interpreter
Mecklenburg County, NC
03.2015 - 08.2015
- Provide interpreting services to Non-English speaking citizens at DSS
- Main Office
- Assisted case managers at Mecklenburg County Jail Central, home visits, intake interviews, phone interviews and CFT’S
- Assisted families with completing applications for benefits offered by Social Services
- Manage RAIS used by Case Managers to track needed interpreting services
- Assisted Supervisor with the elaborating of daily/weekly schedule for full dept coverage
Bilingual Manager/Agency Interpreter
Charlotte Housing Authority, Charlotte, NC
01.2012 - 04.2013
- Oversee254-unit Public Housing portfolio under HOP/HUD policies and regulations
- Translating of the Income Based intake package for Spanish speakers
- Interface with local minority agencies to ensure HUD compliance
- Assisted residents with reporting of preventive/corrective maintenance and on-site inspections & capital projects
- Act as a liaison between non-English speaking residents and the resident safety department to enforce crime prevention and fraud detection policies
- Participated in monthly board meetings to keep residents informed of policy changes and partnerships that could help them move forward
- Assisted residents with Crisis Ministry, Community link, and local churches referrals
- Accomplishments:
- Increased occupancy of the multi-family portfolio by25% through continuous monitoring of vacancy /turns dashboard, and development of outreach marketing plan
- Decreased crime within the portfolio, through budget variance approval for the hiring of security services
Senior Bilingual Consultant
Lerner Residential and Real Estate Co, Charlotte, NC
04.2010 - 12.2011
- Assisted Property/Regional Manager with interpreting during residents move in/outs, renewals, Inspections and Court appearances
- Ensure accuracy of fees, rental applications, and supporting documents from non- English speakers
- Generate occupancy reports to assist PM/RM with marketing and pricing strategies
- Assisted Owner and Property Manager with the negotiating of landscaping & capital projects throughout the portfolio
- Translated move in package and all legal notices into Spanish to facilitate compliance of Fair Housing regulations
- Accomplishments:
- Developed outreach marketing plan to increase occupancy and broaden demographics of the400 unit portfolio
- Translated customer satisfaction initiative survey to identify areas of concern and implemented recommendations, significantly improving customer satisfaction
Education
Associate of Arts Degree -
Los Angeles Valley College
CACertificate -
NanMckey Services
Charlotte, NCSkills
- Fluent bilingualism
- Client support
- Professional ethics
- Client confidentiality
- Cross-cultural communication
- Interpersonal communication
Certification
- Project Management Plus Certification CPCC Charlotte NC07/2014
- T.E.F.L Certification ELS Princeton NJ3/2005
- PHM Certification Nan McKay Associates6/2012
- ARM Certification IREM1/2012
- Lead/Asbestos Handling Certification NJ University2/2005
- Safety Training2012 Summit Training Web10/2012
Affiliations
- Kingsway: Language Instructor/Interpreter
- Kershaw Lancaster, SC ESL Instructor
- PMI Institute Certified Project Management Associate
- Institute of Real Estate Management: ARM Membership
- National Compliance Professional:2012 Membership
- Charlotte Housing Authority: Policy & Procedures Committee
- Spirited Cyclist Cycling Team: Team Class B
Core Competencies
Bilingual medical & legal Spanish interpreter, Committed to assisting patients and citizens with limited English proficiency and other special communication needs.
Languages
Spanish
Native or Bilingual
Timeline
Interpreter
Niki’s Int’l Ltd
05.2016 - Current
DSS Agency Interpreter
Mecklenburg County, NC
03.2015 - 08.2015
Bilingual Manager/Agency Interpreter
Charlotte Housing Authority, Charlotte, NC
01.2012 - 04.2013
Senior Bilingual Consultant
Lerner Residential and Real Estate Co, Charlotte, NC
04.2010 - 12.2011
Certificate -
NanMckey Services
Associate of Arts Degree -
Los Angeles Valley College