Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jose Aguilar Leyva

Nogales, Sonora,Mexico

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Knowledgeable [Desired Position] with solid foundation in customer service. Proven ability to resolve issues efficiently and maintain high customer satisfaction rates. Demonstrated expertise in communication and problem-solving.

Overview

18
18
years of professional experience

Work History

Bilingual Customer Service Secialist ( Remote )

Everyone's Family Dental
08.2020 - 07.2025
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated expertise in various insurance plans, including HMOs, PPOs, and government-sponsored programs, ensuring accurate verification for diverse client populations.
  • Expedited claim processing by promptly obtaining necessary pre-authorizations for medical procedures.
  • Managed high-volume caseloads efficiently while maintaining strict deadlines for completing verifications and processing claims.
  • Improved team efficiency by providing training and guidance to new employees on insurance verification processes.
  • Assisted clients with understanding their insurance policies, benefits, and limitations to promote informed decision-making regarding healthcare services.
  • Contributed to company''s growth through consistent achievement of performance metrics related to accuracy, speed, and customer satisfaction ratings.
  • Complied with HIPAA guidelines and regulations for confidential patient data.
  • Updated patient records with accurate, current insurance policy information.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Roofing Foreman

Craven Roofing Company
04.2017 - 06.2020
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Trained workers in proper methods, equipment operation and safety procedures.
  • Inspected equipment and tools used for safe operation.
  • Directed projects according to schedule and quality demands.
  • Assigned daily duties to each employee based upon individual strengths, effectively completing [Number]% of roofing jobs on time.
  • Achieved timely project completion by prioritizing tasks and effectively managing resources.
  • Managed roofing supplies, parts and equipment by ordering new materials to refill low inventory.
  • Demonstrated adaptability by successfully managing multiple concurrent projects with varying degrees of complexity and timelines.
  • Increased customer trust with transparent documentation of work procedures, pricing breakdowns, and warranty information when needed.
  • Communicated effectively with team members, guiding crew in roof installations and repair work.
  • Improved client satisfaction with proactive communication regarding project updates and addressing concerns promptly.

General Manager

MCL Enterprise
11.2011 - 03.2017
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Shift Leader

Kraf Inc. ( Burger King)
01.2008 - 08.2011
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Education

High School Diploma -

Cesar Chaves High School
05.2005

Skills

  • Computer Proficiency
  • Managing Multiple Tasks
  • Customer Service
  • Inbound and Outbound Calling
  • Coaching and Mentoring
  • Fluent bilingualism
  • Call center experience
  • Cross-cultural awareness
  • Problem-solving
  • Team collaboration
  • [Language] translation
  • Data entry
  • Multitasking Abilities
  • Reliability
  • Organizational skills
  • Microsoft office
  • Issue and complaint resolution
  • Money handling
  • Understanding customer needs

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Bilingual Customer Service Secialist ( Remote )

Everyone's Family Dental
08.2020 - 07.2025

Roofing Foreman

Craven Roofing Company
04.2017 - 06.2020

General Manager

MCL Enterprise
11.2011 - 03.2017

Shift Leader

Kraf Inc. ( Burger King)
01.2008 - 08.2011

High School Diploma -

Cesar Chaves High School

Similar Profiles

CREATE PROFILE
Jose Aguilar Leyva