Jose Nicholas Aguirre
Clermont,FL
Summary
Well experienced Technologies and customer service professional, that has excelled in every opportunity that has presented itself within any company. Experienced in all Microsoft office platforms and coaching with strong communication skills for driving results within company goals. Extremely organized and efficient with every intention to excel within my environment.
Overview
9
9
years of professional experience
Work History
Sales Associate
Comparion Insurance Company
Orlando, FL
02.2023 - Current
- Scheduled appointments with potential clients through proactive outreach efforts.
- Evaluated client needs and budget constraints to recommend suitable products.
- Gathered financial information from prospective clients to determine coverage requirements.
- Clarified coverage options for potential policyholders while addressing inquiries thoroughly.
- Revised and reinstated insurance policies according to underwriting guidelines.
- Pursued professional development by participating in workshops, courses, and webinars focused on insurance.
- Attended weekly team meetings to assess performance goals and objectives.
Home Theater Technician
Geek Squad - Best Buy
Boca Raton, FL
11.2021 - Current
- Performed job tasks while complying with company's safety procedures and guidelines.
- Provided key information to customers, educating on equipment, products and services.
- Improved operational efficiencies by managing work requests, new orders, pricing and changes while coordinating logistics to verify service dates.
- Automated office operations while managing client correspondence, record tracking and data communications.
- Drove revenue by promoting products and services for sales conversions.
- Saved thousands in dispatch costs by up-selling products and services.
- Strategized long-term business needs while driving customer feedback for process improvements.
Geek Squad Auto Technician Lead
Best Buy
Boynton Beach, FL
09.2019 - 11.2021
- Lead within the install bay, installations, Sales, customer service, etc
- Maintained certifications and completed training on systems and components.
- Kept detailed records of repairs, labor involved and parts used.
- Filed records with state as part of performing vehicle safety inspections.
- Cooperated with other technicians from different disciplines to achieve optimal integration.
- Kept team in compliance with shop and manufacturer specifications for repairs and maintenance services.
Sales Specialist
Verizon, Best Buy
Boca Raton, FL
10.2017 - 09.2019
- Met with customers to discuss needs and offered relevant options from company line.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Cultivated long-lasting relationships with key partners, clothing vendors and freight operators.
Microsoft Expert
Microsoft, Best Buy
Boca Raton, FL
02.2016 - 10.2017
- Direct representation of the whole department, responsibilities entailed driving performance and sales in Microsoft computing
- Connected with customers to explain system changes and integrate customer feedback into improvement processes.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Led individual training sessions for customers in Microsoft Office, Windows Server and Amazon Web Services.
Education
High school diploma -
01.2011
Associate of Arts - computers/communications
Palm Beach State College
Boca Raton, FLSkills
- Critical thinking and problem solving
- Customer engagement and service orientation
- Data analysis and document control
- Teamwork and collaboration
- Time management
Accomplishments
- Achieved million dollar writer achievement 2 years in a row.
- Supervision - Supervised team of 8 staff members.
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the month for outstanding performance and team contributions.
Timeline
Sales Associate
Comparion Insurance Company
02.2023 - Current
Home Theater Technician
Geek Squad - Best Buy
11.2021 - Current
Geek Squad Auto Technician Lead
Best Buy
09.2019 - 11.2021
Sales Specialist
Verizon, Best Buy
10.2017 - 09.2019
Microsoft Expert
Microsoft, Best Buy
02.2016 - 10.2017
High school diploma -
Associate of Arts - computers/communications
Palm Beach State College
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