Jose Alcantara
North Miami Beach,FL
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
2
2
years of professional experience
Work History
Licensed Insurance Agent
Pinnacle Insurance
04.2024 - Current
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
Licensed Insurance Agent
Alliance Insurance Group
04.2023 - 03.2024
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
Apartment Leasing Agent
Village Green Apartments
04.2022 - 12.2022
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Education
High School Diploma -
Stevenson High School
Livonia, MI06.2021
Skills
- Insurance product expertise
- Client Relationship Management
- Negotiation Techniques
Assessment Knowledge
- Customer Service
- Upselling
- Risk Mitigation
Timeline
Licensed Insurance Agent
Pinnacle Insurance
04.2024 - Current
Licensed Insurance Agent
Alliance Insurance Group
04.2023 - 03.2024
Apartment Leasing Agent
Village Green Apartments
04.2022 - 12.2022
High School Diploma -
Stevenson High School
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