JOSE ALFARO
Queens,NY
Summary
Hardworking and motivated professional with several years of experience and record of success in the industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Lease Return Manager/Specialist
Koeppel Auto Group
Jackson Heights, USA
02.2018 - 12.2025
- Oversaw lease return processes to ensure compliance with company policies. for Nissan, Mazda, Ford, Hyundai, and Subaru dealerships.
- Managed lease return processes, ensuring timely completion and adherence to company policies.
- Reviewed lease agreements and inspected vehicles, documenting excess wear and damage to ensure compliance with return standards.
- Coordinated with vendors, inspectors, and internal teams to improve efficiency of vehicle return processes.
- Communicated lease-end options and requirements to customers, resolved inquiries, and addressed disputes.
- Maintained accurate records in lease management systems, ensuring compliance with regulatory standards.
Detailer
Koeppel Auto Group
Woodside, USA
04.2014 - 02.2018
- Executed comprehensive interior and exterior vehicle detailing, enhancing vehicle appearance and customer satisfaction.
- Verified vehicle compliance with quality and safety standards prior to delivery, ensuring customer trust and safety.
- Maintained strong attention to detail while working independently and collaboratively.
- Utilized expertise in detailing chemicals and safety protocols to uphold workplace safety standards.
Skills
- Quality control
- Inventory management
- Process Optimization
- Data entry
- Microsoft Office
- Excel
- Word
- Outlook
- Problem solving
- Attention to detail
- Team coordination
- Conflict resolution
- Relationship management
- Customer service
- Effective communication
- Communication skills
- Operational Strategy
- Multi-line phone proficiency
- Self-starter
Languages
- English, Fluent
- Spanish, Fluent
Certification
- OSHA Certification
Timeline
Lease Return Manager/Specialist
Koeppel Auto Group
02.2018 - 12.2025
Detailer
Koeppel Auto Group
04.2014 - 02.2018