Alana Matthew
Margate,FL
Summary
Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion. Experienced and proactive professional offering many years of progressive warehouse settings serving industry needs. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities. Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Lease Return Manager
Gunther Volvo
Coconut Creek, fl
01.2023 - Current
- Ensured compliance with regulatory requirements and industry standards.
- Developed and implemented strategic plans to achieve company objectives.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Greeted customers, answered general questions and directed to appropriate locations.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Organized travel arrangements for staff members including flights, hotels, car rentals.
- Scheduled and confirmed appointments.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Updated and recorded customer or client information to maintain accounts.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
Supervisor
Quite Storm Surf Shop
Fort Lauderdale, fl
08.2022 - 01.2023
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Ticketed, arranged and displayed merchandise to promote sales.
- Assisted customers with product selection, sizing and styling.
- Cleaned shelves, counters and tables to maintain organized store.
- Used technology resources to assist customers in locating and selecting items.
- Conducted inventories on a regular basis to track stock levels.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Handled customer complaints in a professional manner.
- Greeted customers to determine wants or needs.
Patient Registration Representative
ENT Allergy Boca Raton
Boca Raton, FL
03.2022 - 06.2022
- Handled incoming faxes related to admissions, discharges, transfers, pre-certifications, authorizations.
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
- Assisted physicians with finalizing reports, speeches or presentations.
- Collected patient demographic information, verified insurance coverage, and updated records as necessary.
- Monitored daily reports for accuracy of data entered into system by other team members.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Updated patient information in database regularly to ensure accuracy of records.
- Worked collaboratively with other departments within the organization to ensure seamless operations.
- Entered patient data into electronic medical record system accurately and efficiently.
Sales Associate
Victoria's Secret & PINK
Sunrise, FL
11.2021 - 03.2022
- Developed promotional strategies to increase sales volume.
- Conducted inventories on a regular basis to track stock levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained records related to sales for store management.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Host
Matchboxfoodgroup
Sunrise, FL
02.2021 - 12.2021
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Managed dining room layout to maximize efficiency of staff members.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Notified server after seating parties in section to facilitate prompt service.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
Cashier
Dunkin' Donuts
Coral Springs, FL
12.2020 - 02.2021
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to social distancing protocols and wore mask or face shield.
- Answered phone calls to assist customers with questions and orders.
- Built and maintained productive relationships with employees.
- Maintained work area and kept cash drawer organized.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Accepted cash and credit card payments, issued receipts and provided change.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Used suggestive selling techniques to promote add-on sales.
Education
High School Diploma -
Coral Glades High School
Coral Springs, FL05-2021
Skills
- Marketing
- Verbal and written communication
- Coaching and mentoring
- Cross-functional team management
- Networking strategies
- Strategic planning
- Conflict resolution
- Sales management
- Sales techniques
- Team leadership
- Business development
- Customer relationship management (CRM)
- Disciplinary techniques
Languages
English
Full Professional
Timeline
Lease Return Manager
Gunther Volvo
01.2023 - Current
Supervisor
Quite Storm Surf Shop
08.2022 - 01.2023
Patient Registration Representative
ENT Allergy Boca Raton
03.2022 - 06.2022
Sales Associate
Victoria's Secret & PINK
11.2021 - 03.2022
Host
Matchboxfoodgroup
02.2021 - 12.2021
Cashier
Dunkin' Donuts
12.2020 - 02.2021
High School Diploma -
Coral Glades High School
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