Nancy Stepien
Cleveland,UT
Summary
Dynamic lease-up, leasing, management and marketing professional with 6+ years of experience in luxury multifamily property leasing, and resident relations. Skilled in delivering exceptional customer service, managing end-to-end leasing processes, and utilizing property management, leasing and marketing software.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
20
20
years of professional experience
Work History
Manager and Lease Up Manager
Triton at The Flats
Cleveland, OH
11.2025 - Current
- Lease-up manager and manager of operations for a brand-new luxury apartment community, ensuring a seamless resident experience from marketing, initial tour to move-in.
- Developed and executed community branding and marketing strategies to attract clientele.
- Set up all company systems in compliance with corporate guidelines.
- Delivered exceptional service to prospects and residents, enhancing satisfaction and retention.
- Generated lease and documents to maintained accurate resident files and leasing documentation using Entrada.
- Utilized property management software to streamline leasing processes and resident communications.
- Negotiated vendor contracts.
- Interviewed and hired a proven professional staff creating an all-inclusive team to collectively achieve success.
- Led cross-functional teams to implement strategic initiatives, enhancing operational efficiency.
- Developed and executed training programs, fostering employee growth and performance improvement.
- Streamlined processes through analysis of workflows, resulting in increased productivity across departments.
Lease Up Specialist
LIV Cleveland - Greystar Management
Cleveland, OH
10.2024 - 11.2025
- Bank receivership property rehired by Greystar to successfully re-brand and lease up existing property from The Luckman to LIV Cleveland.
- Supported community rebranding and local marketing initiatives to drive occupancy from estimated 12% occupancy to 86% within 12 months.
- Cultivated new relationships with major employers in Cleveland increasing substantial occupancy.
- Managed lease-up activities for the new community, providing personalized tours and converting leads into leases.
- Delivered high-level customer service, addressing current resident inquiries and concerns while ensuring new tenants with a positive move-in experiences.
- Maintained compliance with Fair Housing laws through accurate documentation and resident file management.
- Leveraged property management platforms to process applications and streamline leasing operations.
Luxury Leasing Agent, Marketing and Residential Relations Professional
The Lumen, Playhouse Square,Greystar Management to Hines Management
Cleveland, OH
11.2022 - 09.2024
- Conducted professional tours and leased luxury apartments, increasing occupancy through effective sales techniques.
- Processed lease applications, renewals, and move-in packages, ensuring accuracy and company compliance.
- While leasing provided exceptional service to residents, resolving inquiries and supporting high renewal rates.
- Organized resident events and managed social media to enhance community engagement and visibility.
- Maintained detailed leasing documentation using ILM, OneSite, Anyone Home, SNAPPT and Realync under Greystar Management. Seamlessly transitioned to Entrada software under Hines Management.
Leasing Agent, Marketing and Residential Relations Professional
Brookfield Properties, Owner Managed
Cleveland, OH
01.2020 - 10.2022
- So highly effective Brookfield streamlined this software across all assets globally increasing profits, productivity, efficiency and access to all property data at a corporate level. I was part of the team and had the privilege of rolling this new technology out.
- Engaged, toured and followed up with prospects using Anyone Home and ILM, converting leads into new leases.
- Delivered outstanding move-in experiences and provided ongoing support to new residents.
- Provided outstanding current resident relations resulting in high lease renewals.
- Went from Yardi and Rent Café software to OneSite, RealPage, and Anyone Home to manage leasing and resident communications.
- Brookfield Properties holds global real-estate assets worth $133 billion and used Midtown Towers as a test to solely use paperless software increasing global efficiency and productivity.
Life Insurance Agent
Blue Cross Blue Shield, Minnesota and Eldercare New York
Remote
12.2017 - 12.2019
- Consulting, recommending and sales of Medicare and Medicaid plans to new applicants and existing members.
- Enrolled Medicare and Medicaid recipients in health care plans by finding, which plans best serves their needs.
- Simplified multifaceted plans, providing a better consumer experience.
- Compliant with Medicare and Medicaid guidelines and accurately present all States disclosures.
- Best in class.
Manager, Director and Founder - A Woman's Place
Discount Drug Mart Corporate
Medina, OH
05.2009 - 09.2017
- Brought my company to Discount Drug Mart and created “A Woman’s Place” within select stores. Built division from the ground up.
- Merged wigs, hairpieces and products to their existing Mastectomy and Lymphedema wear in the Home Health Care Department.
- Trained all new and existing Home Health Care Specialists.
- Wrote all training manuals and designed all marketing materials to promote “A Woman’s Place”.
- Collaborated with hospitals, physicians, nurses, social workers and non-profit organizations.
- Negotiated all secured all vendor contracts.
- Secured all new in-network insurance contracts with Medical Mutual, Aetna, Blue Cross/Blue Shield. Cigna, Aultcare and Summa Health Care.
- Wrote and produced television commercials for "A Woman's Place".
- Appeared on “A New Day Cleveland” Fox 8, Cleveland Business Connects and numerous articles in ” The Cleveland Women's Journal” including "Women you should know".
- Developed and implemented training programs to enhance staff performance and service quality.
- Oversaw budgeting processes, ensuring alignment with corporate financial objectives and resource allocation.
- Led strategic initiatives to improve operational efficiency and customer satisfaction across multiple locations.
Business Owner
Wigs and More Within Your Home-Beachwood and Najarel Cosmetics
Beachwood, OH
02.2006 - 04.2009
- Using an SBA loan started a successful small business for women of need retailing wigs/hairpieces, head-wear and cosmetics out of my home to customers’ homes and salons.
- Formulated a cosmetic line, hair care and wig care line geared toward the women’s appearance issues for cancer patients and also wholesaled to salons.
- Wrote and designed all marketing materials and system many.
- Marketed and retailed all goods and services taking great care with my clientele.
- Preferred vendor with all major hospitals and non-profit organizations including, Metro Hospital, The Cleveland Clinic, University Hospitals of Cleveland, and Akron General Hospital.
- Presented with The Cleveland Clinic an event for over 300 women that were newly diagnosed with cancer. The event was “The Power of YOU” through the oncology department. I presented maintaining your physical appearance.
- Worked closely with physicians, nurses, social workers and non-profit organizations.
- Presented all products and services at trade shows, hospitals and cancer support groups.
- Developed and implemented operational strategies to enhance customer service and satisfaction.
- Managed inventory control systems to optimize product availability and minimize waste.
- Created targeted marketing campaigns that increased brand awareness within the community.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Pioneered customer feedback system, utilizing insights to refine products and services continually.
- Interacted well with customers to build connections and nurture relationships.
Education
Bachelor's Degree - Tele-Communications
Kent State University
Kent, OHBusiness Information Systems - Business Development
IBM International Course - The Emyth
Cleveland, OHSkills
- Property leasing
- Leasing Management
- Lease-Up Sales
- Sales
- Luxury Housing Sales
- Microsoft Office
- Lease management
- Administrative Experience
- Team management
- Attention to detail
- Customer communication
- Social Media Management
- Marketing
- Yardi
- Rent Café
- OneSite
- Entrada
- ILM
- Realync
- Any One Home
- SNAPPT
- RealPage
- OneSite
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Verbal and written communication
Timeline
Manager and Lease Up Manager
Triton at The Flats
11.2025 - Current
Lease Up Specialist
LIV Cleveland - Greystar Management
10.2024 - 11.2025
Luxury Leasing Agent, Marketing and Residential Relations Professional
The Lumen, Playhouse Square,Greystar Management to Hines Management
11.2022 - 09.2024
Leasing Agent, Marketing and Residential Relations Professional
Brookfield Properties, Owner Managed
01.2020 - 10.2022
Life Insurance Agent
Blue Cross Blue Shield, Minnesota and Eldercare New York
12.2017 - 12.2019
Manager, Director and Founder - A Woman's Place
Discount Drug Mart Corporate
05.2009 - 09.2017
Business Owner
Wigs and More Within Your Home-Beachwood and Najarel Cosmetics
02.2006 - 04.2009
Bachelor's Degree - Tele-Communications
Kent State University
Business Information Systems - Business Development
IBM International Course - The Emyth