Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jose Angel Sanchez

Carlstadt,NJ

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

6
6
years of professional experience

Work History

Team Leader

Bollore Logistics
01.2023 - Current
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Participate in a startup operation to set up all Inbound, B2C, B2B, Wholesale, and Returns for a Luxury client.
  • Overlook all the Inventory Control for USA for a luxury luggage brand.
  • Participate on different special projects along with upper management.
  • Create a problem resolution team to support OB & IB on a daily base.
  • Maintain warehouse safety.
  • Procedure leader for operation in OB


Team Leader - Service Delivery

All For You
06.2020 - 01.2022
  • Enhanced team performance by implementing efficient service delivery processes and procedures.
  • Achieved client satisfaction through effective communication, collaboration, and problem-solving skills.
  • Developed strong relationships with clients, ensuring their needs were met and maintaining open lines of communication.

Outbound Team Leader

Amazon
05.2018 - 04.2020
  • Enhanced team productivity by implementing effective communication strategies and time management techniques.
  • Streamlined outbound processes for improved efficiency and reduced errors in customer orders.
  • Managed a team of 10-15 associates, ensuring consistent adherence to company policies and procedures.
  • Boosted employee morale through recognition programs and regular feedback sessions.

Education

No Degree -

Unellez University
Venezuela
01.2015

High School Diploma -

Exelencia School
Venezuela
07.2014

Skills

  • Documentation and Reporting
  • Client Service
  • Employee Evaluation
  • Quality Improvement
  • Complaint Resolution
  • Team Supervision
  • Work Planning
  • Staff Training
  • Problem-Solving
  • Domain over manhatta system/Speed system

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Team Leader

Bollore Logistics
01.2023 - Current

Team Leader - Service Delivery

All For You
06.2020 - 01.2022

Outbound Team Leader

Amazon
05.2018 - 04.2020

No Degree -

Unellez University

High School Diploma -

Exelencia School

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Jose Angel Sanchez