Accomplished business leader with expertise in sales strategy and customer service. Directed operations at Decorative Concrete Supply LLC, leading a team of 30 while enhancing logistics and supplier relationships. Delivered significant revenue growth through targeted sales initiatives and effective client management.
Overview
23
23
years of professional experience
Work History
Decorative Concrete Supply LLC, Owner
NV Owner and CEO
Las Vegas
07.2016 - Current
Established business as a sole proprietorship in July 2016; transitioned to LLC on October 26, 2018.
Scaled operations to a team of 30 employees specializing in decorative concrete products.
Directed daily operations, managing sales, inventory, customer service, and logistics for quality material delivery
Conducted weekly audits of inventory and logistics to ensure project deadlines are met.
Coordinated with suppliers to streamline operations and enhance client satisfaction.
Cultivated a harassment-free, collaborative workplace through training and recognition programs for employee skill enhancement in sales, CRM, and product knowledge.
Spearheaded sponsorship of events within Las Vegas trade groups to elevate brand visibility and support industry growth.
Executed sales strategy by generating leads, qualifying prospects, and closing deals to drive revenue growth.
Pursued SBA certifications to secure federal contracts while preparing compliance documentation.
Developed comprehensive financial and operational reports to enhance contract application processes.
Inside Sales/Support Associate
Border's Concrete Specialties
Las Vegas
07.2002 - 07.2016
Drove sales and ensured customer satisfaction through in-depth product knowledge and strong client relationships.
Identified potential clients, including contractors and builders, via inquiries and targeted outreach.
Collaborated with outside sales representatives to prepare quotes and follow up on leads.
Maintained updated knowledge of product specifications and adhered to safety standards.
Recorded client interactions and sales data in Border's CRM system for tracking purposes.
Provided comprehensive support to enhance team collaboration in a fast-paced environment.
Leveraged proactive sales strategies to boost customer engagement and retention.
Ensured compliance with OSHA safety standards during all sales activities.
Education
High School Diploma -
Mira Loma High School
Mira Loma, CA
06-1996
Some College (No Degree) - Business And Accounting
Riverside City College
Riverside, CA
Skills
Inventory management
Sales strategy
Financial analysis
Customer service
Supplier coordination
Logistics management
Affiliations
I continue to run cross country and have participated in several Ragnar events as well as marathons