Summary
Overview
Work History
Education
Skills
References
Timeline
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Jose A. Solórzano

Jose A. Solórzano

Chicago,Illinois

Summary

Dynamic individual pursuing leadership role to apply exceptional organizational skills, extensive leadership experience, and analytical insights for impactful contributions to organizational success

Overview

17
17
years of professional experience

Work History

NCSS Team Leader- Investment Support

Northern Trust Company
Chicago, Illinois
05.2020 - 06.2025
  • Performed timelines and root cause analysis on incidents: ASLs, breaches, near misses, red flags, and client delays, and reported back to management.
  • Active leadership in embracing change to drive success, and effective execution of department goals.
  • Presented ideas to management to evolve processes and functions. Looked for opportunities to develop process efficiencies and reduce risk using automation tools.
  • Managed the performance of the team through regular and timely feedback. Performed formal reviews for direct reports twice a year.
  • Created a culture of inclusivity by communicating actively with partners of diverse backgrounds through 1:1 discussions and team meetings.
  • Met compliance requirements, control, and security breach standards to ensure the team maintained a zero tolerance for errors, incidents, and breaches.
  • Effectively tracked and monitored escalations of client issues, and provided monthly reporting to the manager.
  • Assisted Portfolio Advisors with new account inquiries, including those involving new and existing accounts, and funding with cash and securities.
  • Provided continued support to the team by performing Technical Coordinator duties to meet deadlines and complete BAU daily activities.

Technical Coordinator- Investment Support

Northern Trust Company
Chicago, Illinois
06.2015 - 05.2020
  • Established a strong working relationship with Portfolio Advisors and other internal partner groups to ensure a positive experience for our clients.
  • Communicated with various partner groups to ensure tasks and assignments were processed within the standard service levels.
  • Provided the team with technical support on complex events and administrative inquiries.
  • Assisted with daily workflow coordination, conducted monthly desk reviews, and staff meetings.
  • Closely reviewed investment events to ensure daily client transactions and inquiries were completed accurately and in a timely manner based on instructions from Portfolio Advisors.
  • Reviewed and approved daily cash and security movement activity within established deadlines, in accordance with existing policies and procedures.
  • Promoted to Officer in July 2010 and 2nd Vice President in December 2017.

Senior Representative

Northern Trust Company
Chicago, Illinois
09.2014 - 06.2015
  • Ensure all Investment Manager Fees invoices are paid on a monthly and quarterly basis.
  • Establish strong communication with the administration with daily inquiries; set up new accounts for automatic IM fee payments and invoice payments via email or phone calls.
  • Monitored the EDM database daily for gift requests and resolved IM fee issue payments.
  • Trained new partners for IM fee and Gift process.
  • Monitored our daily deadlines for all processing jobs to ensure that all assignments are completed on time.
  • Communicated with external managers on a daily basis regarding payment activities and/or inquiries.

Sr. Portfolio Accounting Analyst

Northern Trust Company
Chicago, Illinois
03.2008 - 09.2014
  • Responsible for overseeing the Northern Trust Value Investors (NTVI) reconciliation process for all Northern Focused Portfolio (NFP) accounts.
  • Validated data, processed daily cash requests from Aspen, resolved exceptions, and provided signoff notifications to the traders.
  • Reviewed other team members' daily activity reports to ensure the accuracy of the information.
  • Served as a liaison between Client Administrative Support (CAS), PFS Client Servicing, and NFP Regional Managers.
  • Supported NFP implementations for single or dual-account structure relationships.
  • Assisted with the Investment Manager Fee process on a quarterly basis.
  • I have supported the Unitrust Season as a Technical Reviewer for the past three years.
  • Supported the Investment Team with the reviewing process for NFP implementations, eRM cases.
  • Trained other associates on the NTVI reconciliation process and the NFP implementation process.

Education

Bachelor of Science - Computer Networking

Robert Morris University
Chicago, IL
12-2000

Skills

Fast-paced team collaboration

Organizational and time management

Multitasking and workflow management

Analytical problem-solving

  • Bilingual: English and Spanish

References

References available upon request.

Timeline

NCSS Team Leader- Investment Support

Northern Trust Company
05.2020 - 06.2025

Technical Coordinator- Investment Support

Northern Trust Company
06.2015 - 05.2020

Senior Representative

Northern Trust Company
09.2014 - 06.2015

Sr. Portfolio Accounting Analyst

Northern Trust Company
03.2008 - 09.2014

Bachelor of Science - Computer Networking

Robert Morris University

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