Jose Avellaneda
Houston
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experience with Access Control and Security.
Overview
8
8
years of professional experience
Work History
Security and Access Control Technician
Fedora Intertech
02.2024 - Current
- Enhanced security measures by installing and maintaining access control systems for various clients.
- Improved client satisfaction by providing timely troubleshooting and repairs of malfunctioning access control devices.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Responded to maintenance calls and troubleshot devices.
- Stayed up-to-date on industry trends and emerging technologies, incorporating new advancements into access control solutions when appropriate.
- Hirsch Hardware Certification, Hirsch Panel, Software House Panel Termination, Velocity Operator Certified, Installed Melms, Contacts, Maglocks, RXs, Strikes. CCTV Cameras,
- Generated detailed reports on completed projects, highlighting any challenges faced during installation as well as recommendations for future improvements in processes or equipment choices.
Security and Access Control Technician
Encore Services LLC
05.2023 - 02.2024
- Responded to maintenance calls and troubleshot devices.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Read and understood product manuals and blueprints.
- Performed annual inspections on fire and security alarm systems.
- Mounted panels for motion detectors, keypads and controls.
- Reviewed blueprints and project specifications ahead of time to fully understand all key details of job.
- Identified problematic components and wiring issues and applied troubleshooting techniques.
- Trained newly hired technicians on proper installation of low voltage wiring systems.
- Communicated effectively with customers, answering questions and concerns regarding systems.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend and holiday shifts.
- Paid attention to detail while completing assignments.
- Offered translation support for interviews and employment-related processes concerning Spanish speakers.
Retail Sales Manager
Whole Foods Market Inc
08.2016 - 05.2023
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Mentored team members to enhance professional development and accountability in workplace.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Associate of Applied Science Cyber Security - Cyber Security
Houston Community College
Houston, TX07.2026
Skills
- Effective Customer Communication
- Customer Satisfaction
- Heavy Lifting
- Low-Voltage Systems
- Emergency Call Response
- Training Junior Team Members
- Installations and Repairs
- Panel Termination
- Blueprint Reading
- System Troubleshooting
- CCTV Surveillance
- Time Management
- OSHA 10
- Installing and Repairing Equipment
- Wire Terminations
- OSHA Standards and Codes
- Basic Tools
- Access Control Systems
- Telephone Support
- OSHA Compliance
- Maintaining Clean Work Areas
- Security Alarms
- Spanish Speaking
- Spanish Interpreting
- Resolve Translation Conflicts
- Hirsch Hardware Certified
- Private Security License
- Green Security License
Languages
Spanish
Native or Bilingual
Timeline
Security and Access Control Technician
Fedora Intertech
02.2024 - Current
Security and Access Control Technician
Encore Services LLC
05.2023 - 02.2024
Retail Sales Manager
Whole Foods Market Inc
08.2016 - 05.2023
Associate of Applied Science Cyber Security - Cyber Security
Houston Community College
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