Iesha Rivers
Columbia,SC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
3
3
years of professional experience
Work History
Security Control Room Operator
Allied Universal Security Services
05.2023 - Current
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored employee activities, confirming compliance with security regulations.
- Reported irregularities such as fire and safety hazards to maintenance.
- Permitted entry with escort for approved persons into secure locations.
Pro Sales Specialist
Lowes Home Improvment
03.2023 - 05.2023
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Created and implemented sales strategies to successfully meet company targets.
Inbound Sales Specialist
Spectrum
05.2022 - 03.2023
- Documented details of calls and customer interactions.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing.
Appliance Sales Specialist
Lowes Home Improvment
02.2021 - 03.2023
- Explained benefits and features of warranty programs, resulting in consistent add-on sales
- Maintained product knowledge to assist and educate customers on options available.
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
- Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
- Relayed information regarding current store promotions, sales and special events to customers.
Education
Associate of Applied Science - Health Education
Orangeburg Calhoun Technical College
Orangeburg, SC05.2020
Skills
- Educating Consumers
- Active Learning
- Promote Products
- Staff Training
- Acquire New Business
- Positive Reinforcement
- Effective Customer Communication
- Operational Efficiency
Timeline
Security Control Room Operator
Allied Universal Security Services
05.2023 - Current
Pro Sales Specialist
Lowes Home Improvment
03.2023 - 05.2023
Inbound Sales Specialist
Spectrum
05.2022 - 03.2023
Appliance Sales Specialist
Lowes Home Improvment
02.2021 - 03.2023
Associate of Applied Science - Health Education
Orangeburg Calhoun Technical College