Jose Aviles
North Bergen,NJ
Summary
Personable and dedicated towards customer service with extensive experience in the food industry, mailing and copy services and office services. Solid team player with proven skills in establishing rapport with clients. Articulate, enthusiastic and results-oriented with a passion for establishing and building repeat business.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Facility Assistant
Newmark.
New York, NY
08.2022 - Current
- Assisted with office configuration projects such as conference room re-modeling, access point installation for wireless internet access throughout the office and consolidation of furniture and equipment in certain areas and floors at our site.
- Scheduled and worked closely with approved vendors who service all of our leased equipment in the office which includes: Coffee and Espresso machines, Ice and Water Dispensers, Vending Machines and Copiers.
- Placed service calls to approved vendors to address any issues with electrical and lighting, painting or carpentry that was needed and general door repairs.
- Maintained updated copies of certificates of insurance in our files for anyone providing a service at our site that would need access to the building's freight elevator.
- Entered work order requests through the land lords company portal for HVAC complaints or requests, basic light bulb replacements, plumbing, detailed cleaning of specified areas and building badge requests for all office based employees.
Server
Fleming's Prime Steakhouse & Wine Bar
Edgewater, NJ
07.2019 - 07.2023
- Educated guests on daily specials, appetizers, entrees and other menu items.
- Memorized new and current menu items in order to maintain proficiency when hosting our guests.
- Cultivated a comfortable atmosphere while suggestively selling and offering recommendations to ensure an amazing guest experience.
- Operated POS terminals to input orders, split bills and process payments.
Service Specialist
IST Management
New York, NY
08.2019 - 09.2021
- Maintained in-depth knowledge of mail services, products and policies to offer customers best-in-class support.
- Controlled the shipping and scanning of time-sensitive documents to domestic and oversees clients.
- Recorded daily inventory of office supplies and placed orders with approved vendors.
- Navigated service portals to enter in necessary tickets with building management for any maintenance required
- Receiving of daily phone calls and transferring callers to the appropriate departments for further assistance when needed.
- Scheduled and reserved on-site and virtual meetings for clients through Microsoft Outlook.
- Helped management create successful, customer-oriented environment with low complaint levels and high service quality.
Server
Landry's Inc.
Weehawken, NJ
07.2013 - 07.2019
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Performed company cleaning requirements in accordance with the state's health regulations.
- Attended meetings and team building exercises to further gain knowledge on how to achieve guest-satisfaction.
- Multi-tasked and assisted team members during hours of high volume in the restaurant.
Office Assistant
Elem/Youth in Distress in Israel
New York, NY
03.2019 - 06.2019
- Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
- Scanned invoices and receipts from the company archives and created organizational folders to separate them by year.
- Performed numerous mailing tasks including mail-outs of invitations for large fundraising events, sorting and organizing daily received mail in addition to scheduling deliveries and pick-ups.
- Contributed to the work space environment by ordering and setting up office equipment and supplies.
- Overlooked the shredding of documents that were no longer needed on a daily basis.
Shift Supervisor
Bertuccis Corporation
Jersey City, NJ
04.2010 - 07.2013
- Created and improved daily operational plans including production schedules and optimizing task flows.
- Inspected incoming supplies to conform with materials specifications and quality standards.
- Processed daily revenue and end of day recordings for total sales, and labor hours used into modified excel spreadsheets.
- Placed orders through company approved food vendors for produce, and frozen products.
- Maintained weekly inventory logs of all wine, beer and alcohol on hand.
Assistant Manager
Burger King
New York, NY
05.2006 - 04.2010
- Delegated daily tasks to team members to optimize group productivity.
- Scheduled team members in accordance to availability and the needs of the restaurant.
- Maximized the use of training and knowledge provided to improve productivity.
- Performed hourly temperature checks of raw and cooked product in accordance to health regulations mandated by the state of New York.
Education
High School Diploma -
County Prep School Of Technology
Jersey City, NJ06.2005
Skills
- Point of Sale (POS) system operations
- Service prioritization
- Safe food handling
- Quality control
- Excel spreadsheets
- Mail management
- Microsoft Office
- Inventory Management
Certification
- Food Handler License - 2007
Timeline
Facility Assistant
Newmark.
08.2022 - Current
Service Specialist
IST Management
08.2019 - 09.2021
Server
Fleming's Prime Steakhouse & Wine Bar
07.2019 - 07.2023
Office Assistant
Elem/Youth in Distress in Israel
03.2019 - 06.2019
Server
Landry's Inc.
07.2013 - 07.2019
Shift Supervisor
Bertuccis Corporation
04.2010 - 07.2013
Assistant Manager
Burger King
05.2006 - 04.2010
High School Diploma -
County Prep School Of Technology