Jose Baez
Orlando
Summary
Highly motivated and result-driven Student Retention and Admissions Specialist with a strong background in higher education. Proven track record in developing and executing effective student recruitment and retention strategies, increasing enrollment, and fostering student success. Adept at building strong relationships with students, parents, and educational partners while utilizing data-driven insights to enhance institutional outcomes. Passionate about promoting student engagement, diversity, and academic excellence. Developed comprehensive skills in structured environment including effective communication and problem-solving. Seeking to transition into a new field to utilize these transferable skills for innovative and efficient solutions. Committed to contributing to team success and organizational growth through adaptable and strategic thinking.
Professional with comprehensive experience ready for this role. Equipped with strong skills in leadership, problem-solving, and strategic planning. Known for team collaboration and adaptability, consistently delivering results. Strong communicator with focus on integrity and accountability.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Student Retention Officer
Ana G. Méndez University
08.2024 - Current
- Develop and implement strategies to improve student retention and academic success
- Provide individualized academic advising and support to students facing challenges
- Analyze student performance data to identify at-risk students and implement proactive interventions
- Organize workshops, mentorship programs, and student engagement initiatives to enhance the student experience
- Collaborate with faculty, student affairs, and administrative teams to foster a supportive learning environment
- Guide students in navigating institutional resources, including financial aid, career services, and tutoring programs
- Monitor and assess retention initiatives, making recommendations for continuous improvement
Admissions and Promotion Officer
Polytechnic University of Puerto Rico, Orlando Campus
09.2022 - Current
- Evaluated over 100 undergraduate and graduate applications annually, ensuring compliance with university admission standards
- Served as Primary Designated School Official (PDSO) for the Student and Exchange Visitor Program (SEVP), maintaining compliance with SEVIS regulations
- Conducted interviews to assess applicant qualifications and program fit
- Organized and represented the university at 15+ recruitment events per year, including college fairs and high school visits
- Utilized data analysis tools to track application trends and optimize recruitment strategies
- Provided guidance to prospective students on admissions, financial aid, and academic programs
- Developed and implemented diversity initiatives, resulting in a 10% increase in underrepresented student applications
- Led a transition to a fully digital application system, improving efficiency and user experience
Administrative Assistant
UnitedHealthcare
01.2022 - 04.2022
- Managed patient accounts, updated records, and scheduled appointments
- Provided customer service and administrative support to streamline healthcare operations
Account Manager
WillScot Mobile Mini Holdings
08.2021 - 12.2021
- Managed client accounts, provided end-to-end customer service, and resolved inquiries
- Recommended solutions to meet customer needs and enhance service delivery
Reimbursement Specialist
United BioSource Corporation
11.2019 - 02.2021
- Assisted patients in accessing high-quality care while managing insurance and reimbursement processes
- Coordinated with healthcare providers to ensure seamless care delivery
Bilingual Customer Care Specialist
Sunshine Healthcare
03.2019 - 11.2019
- Provided bilingual support (English & Spanish) to assist customers with insurance-related inquiries
- Translated customer paperwork and company documentation to facilitate communication
Technology Specialist
Asurion
01.2016 - 02.2019
- Provided technical support to Sprint, AT&T, and Verizon clients, resolving issues efficiently
- Assisted in network security monitoring and troubleshooting IT-related concerns
Loaners Manager
Orlando Infiniti
01.2012 - 01.2016
- Managed rental vehicle inventory and ensured compliance with quality standards
- Provided excellent customer service and resolved disputes efficiently
Security Specialist
Department of Defense
01.2008 - 12.2012
- Monitored and secured facilities, maintaining high safety and security standards
- Collaborated with law enforcement agencies on security operations
Education
Certificate - Culinary Arts
Sistema Universitario Ana G. Méndez – Universidad del Este
Carolina, PRBachelor of Science - Business Administration
Polytechnic University of Puerto Rico
Orlando, FL02.2025
Associate’s Degree - Information Technology
Strayer University
Orlando, FL12.2023
Skills
- Higher Education Administration
- Student Retention & Advising
- Admissions & Enrollment Management
- Data Analysis & Reporting
- Student & Parent Counseling
- Digital Marketing & Recruitment Strategies
- Event Planning & Community Outreach
- Customer Service & Conflict Resolution
- Technical Support & IT Troubleshooting
- Customer service
- Work coordination
- Client relationship management
- Appeals handling
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Driver’s License
- Primary Designated School Official (PDSO) Certification
Languages
Spanish
Native or Bilingual
Timeline
Student Retention Officer
Ana G. Méndez University
08.2024 - Current
Admissions and Promotion Officer
Polytechnic University of Puerto Rico, Orlando Campus
09.2022 - Current
Administrative Assistant
UnitedHealthcare
01.2022 - 04.2022
Account Manager
WillScot Mobile Mini Holdings
08.2021 - 12.2021
Reimbursement Specialist
United BioSource Corporation
11.2019 - 02.2021
Bilingual Customer Care Specialist
Sunshine Healthcare
03.2019 - 11.2019
Technology Specialist
Asurion
01.2016 - 02.2019
Loaners Manager
Orlando Infiniti
01.2012 - 01.2016
Security Specialist
Department of Defense
01.2008 - 12.2012
Bachelor of Science - Business Administration
Polytechnic University of Puerto Rico
Associate’s Degree - Information Technology
Strayer University
Certificate - Culinary Arts
Sistema Universitario Ana G. Méndez – Universidad del Este
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