Jose Belasco
Galt,CA
Summary
As a dedicated security professional with extensive experience in safeguard assets and ensuring safety, I bring a strong focus on providing exceptional customer service. Throughout my career, i have excelled in managing security operations while maintaining a welcoming and respectful environment for clients, guests, and employees. My ability to communicate effectively, resolve conflicts, and address concerns has consistently enhanced the customer service experience, contributing to safe and positive environments. I am skilled in de-escalation techniques, problem-solving, and maintaining a calm demeanor in high pressure situations, ensuring both security and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Consumables Associate
Cepheid
Lodi, California
10.2024 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Private Security Officer
GardaWorld Security
10.2023 - 03.2024
- Maintained accurate records of daily activities, incidents, and key observations for future reference or reporting purposes.
- Supported event management teams by providing crowd control services during large gatherings or special occasions.
- Trained new security officers on company protocols, procedures, and best practices for optimal performance.
- Maintained a safe environment for clients and staff through regular inspections of facilities and grounds.
- Resolved conflicts professionally through effective communication, negotiation, and mediation techniques.
- Provided exceptional customer service while maintaining a professional demeanor at all times under various circumstances.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Production Associate
Tesla
07.2022 - 10.2023
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Organized work to meet demanding production goals.
- Participated in training sessions to enhance skills and knowledge.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Prepared materials for assembly work to keep workflows running smoothly.
- Contributed to the achievement of safety goals, promoting workplace safety through training sessions and regular equipment maintenance checks.
Warehouse Associate
E&J Gallo Winery
04.2022 - 06.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Service Specialist
Save Mart Foods
12.2018 - 03.2022
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Evaluated systems according to predetermined checklist and noted issues.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
Education
High School Diploma -
Village Oaks
Stockton, CA06-2018
Skills
- Patrolling Techniques
- Physical Fitness
- Visitor screening
- Event security
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Timeline
Consumables Associate
Cepheid
10.2024 - Current
Private Security Officer
GardaWorld Security
10.2023 - 03.2024
Production Associate
Tesla
07.2022 - 10.2023
Warehouse Associate
E&J Gallo Winery
04.2022 - 06.2022
Service Specialist
Save Mart Foods
12.2018 - 03.2022
High School Diploma -
Village Oaks