JOSE BENITEZ
Brownsville,TX
Summary
Trustworthy individual offering several years working as qualified technician. Focused and enthusiastic performer promoting exceptional skill in diagnosing issues and performing repairs. Broad knowledge of machines, production processes and maintenance processes.
Expert professional with great technical and mechanical abilities. Resolves faults by troubleshooting, diagnosing, and fixing diverse problems. Adapts easily to challenges of each work assignment.
Overview
12
12
years of professional experience
Work History
Device Technician Lead Innova (Rika Products)
Innova (Rika Products)
03.2024 - Current
- In compliance with Standard Operating Procedures, (SOPs), performs all aspects of the pheresis procedure and plasma collection, including donor set-up, donor monitoring and donor disconnect.
- In compliance with SOPs and Food & Drug Administration (FDA) guidelines performs venipuncture to begin pheresis process.
- Evaluates vein performance of the donor to identify possible problems; makes necessary corrections in order to expedite donation time and ensure product quality and donor safety. Ensures donation process is efficient and makes adjustments when necessary to make the process a positive experience for the donor.
- Educates new donors on the use of therapeutic products made from donated plasma. Explains the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition, and any other information pertinent to the donor. Ensures that all donors’ questions are answered timely, accurately and professionally.
- Maintains alertness to any reaction by donors and assists with reactions or notifies appropriate staff.
- Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
- Provides guidance and technical training about processes and procedures to donor floor and other staff as required.
- Performs calibrations and verifies that maintenance has been performed as outlined in SOPs. May respond to and resolve complex equipment alarms or donor issues.
- Assures that current device documentation is kept clear, transparent and is communicated as appropriate. Escalates key decisions, issues, risks, and opportunities required to achieve successful deployment of the device at assigned centers.
- Troubleshoots equipment failures, including creating incident documentation, removing and/or replacing equipment from service. Complete any calibrations or repairs on collection device as needed.
- Model/reinforce excellent customer service to team members, site employees, and vendors.
- Perform other job-related duties as assigned.
Reception Tech
CSL Plasma
McAllen, Texas
09.2015 - Current
- In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels.
- Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally.
- May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center.
- May answer the telephone and answer callers question or transfer call to appropriate staff member.
- Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff.
- Alerts Group Leader or Supervisor of donor flow issues.
- Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
- Understands the policies and procedures associated with hyper immune programs at the center if applicable.
- Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
- Maintains confidentiality of all personnel, donor and center information.
Donor Supporter Technician(DT)
CSL Plasma
McAllen
09.2015 - Current
- Prepares the apheresis machine for the pheresis process.
- Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
- Disconnects the donor when the process is complete.
- Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
- Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
- Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
- Alerts Group Leader or Supervisor of donor flow issues.
- Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
- Understands the policies and procedures associated with hyper immune programs at the center if applicable.
- Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
- Maintains confidentiality of all personnel, donor and center information.
- May be cross-trained in other areas to meet the needs of the business.
- Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
- Perform job-related duties as assigned.
Phlebotomist
CSL Plasma
McAllen, TX
09.2015 - Current
- In compliance with SOPs, performs all aspects of the pheresis procedure and plasma collection, including donor set-up, donor monitoring and donor disconnect.
- In compliance with SOPs and Food & Drug Administration (FDA) guidelines, performs venipuncture on donors to begin pheresis process.
- Evaluates vein performance of the donor to identify possible problems; makes necessary corrections in order to expedite donation time and ensure product quality and donor safety. Ensures donation process is efficient and makes adjustments when necessary to make the process a positive experience for the donor.
- May educate new donors on the use of therapeutic products made from donated plasma. Explains the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally.
- Maintains alertness to any reaction by donors and assists with reactions or notifies appropriate staff.
- Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
- Required to perform calibrations and verify that maintenance has been performed as outlined in the SOPs. Required to respond to and resolve complex equipment alarms or donor issues.
- Troubleshoots equipment failures. Creates incident documentation, removes and/or replaces equipment from service.
- Monitors donor flow on the donor floor to assure continuous turnover. Alerts Group Leader of Supervisor of donor flow issues.
- Collects arm samples or whole blood samples from donors for testing.
- Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
- Understands the policies and procedures associated with hyper immune programs at the center if applicable.
- Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
- Maintains confidentiality of all personnel, donor and center information.
Senior Plasma Processor/ Designated Trainer/Quality Team
CSL Plasma
McAllen, TX
09.2015 - Current
- In compliance with Standard Operating Procedures (SOPs), responsible for collecting plasma samples and moving plasma units to freezer to ensure product quality.
- Ensures plasma units are properly stored according to SOPs, which could include unsuitable plasma units and samples.
- Ensures accuracy of unit labeling by verifying the pre-printed label matches the dynamic label.
- Utilizes sterile technique to draw samples and use heat sealer to assure the sterility and quality of plasma unit samples per SOPs.
- May ensure samples and units are packed and shipped in accordance with SOPs and center procedures. Prepares shipping and unit disposal documentation.
- Monitors freezer and refrigerator temperatures and immediately informs appropriate personnel if equipment is not functioning properly. Records variances.
- Conducts daily calibration of equipment according to SOPs.
- Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
- Understands the policies and procedures associated with hyper immune programs at the center if applicable.
- Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
- Maintains confidentiality of all personnel, donor and center information.
- Collected samples of processed materials for testing purposes per specified instructions.
- Cleaned and maintained work areas and equipment used in the plasma process according to established procedures.
- Followed safety protocols while operating hazardous materials and equipment.
Driver
Mom and dad adult day care
Brownsville, TX
03.2013 - 06.2013
- Help elderly people to walk.
- Drive the elderly people to their home or their destination.
- Serve food and their medicines to the elderly.
- Did maintenance inside and outside of the daycare.
Education
Certificate - Medical Assistant
Southern Careers Institute-Brownsville
Brownsville, TX03.2015
Certificate - Auto mechanics
University of Brownsville
Brownsville, TX05.2014
High school or equivalent - Auto mechanics
Porter High School
Brownsville, TX06.2011
Skills
- Customer Service
- Data Entry
- Microsoft Office
- Pheresis procedures
- Venipuncture techniques
- Equipment calibration
- Troubleshooting equipment
- Data entry accuracy
- Donor education
- Quality control
- Health and safety
- Customer service
- Effective communication
- Problem solving
- Team collaboration
- Computer skills
Timeline
Device Technician Lead Innova (Rika Products)
Innova (Rika Products)
03.2024 - Current
Reception Tech
CSL Plasma
09.2015 - Current
Donor Supporter Technician(DT)
CSL Plasma
09.2015 - Current
Phlebotomist
CSL Plasma
09.2015 - Current
Senior Plasma Processor/ Designated Trainer/Quality Team
CSL Plasma
09.2015 - Current
Driver
Mom and dad adult day care
03.2013 - 06.2013
Certificate - Medical Assistant
Southern Careers Institute-Brownsville
Certificate - Auto mechanics
University of Brownsville
High school or equivalent - Auto mechanics
Porter High School