JOSE BERMEO
Clinton,CT
Summary
With a proven track record at Copper Beech Inn, I excel in dining room setup and customer service, showcasing my ability to enhance hospitality service expertise through efficient problem-solving and teamwork. My experience spans from food service to maintenance, demonstrating a versatile skill set aimed at improving service levels and guest satisfaction.
Overview
3
3
years of professional experience
Work History
Food Runner /Front Desk Receptionist/Banquet Server
Copper Beech Inn
Essex, CT
01.2024 - Current
- Resolved customer complaints quickly and efficiently while adhering to company policies.
- Stocked service stations with ice, napkins and straws.
- Informed servers of any special dietary needs or allergies communicated by customers.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register.
- Delivered food to guests in a timely manner while following safety protocols.
- Collaborated with management team on ways to improve service levels within the restaurant.
- Replenished water glasses, bread baskets, condiments and other necessities during meal service.
Front Desk Receptionist
Copper Beech Inn
Essex, CT
02.2023 - Current
- Supported the onboarding process for new hires by preparing workspaces and providing orientation materials.
- Scheduled and confirmed appointments for clients and staff.
- Responded to customer inquiries via phone, email, and in person.
- Input customer data into reservation systems and updated to reflect room changes.
- Assisted in the preparation of meeting rooms and facilities for scheduled events.
Maintenance Crew Member
Copper Beech Inn
Essex, CT
02.2023 - 01.2024
- Assisted with painting projects both inside and outside the facility.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Followed correct procedures for handling, transporting and disposing of new and recycled materials.
- Assisted with installation of new equipment when necessary.
Busser/Food Runner
Rustica Ristorante
Chester, CT
10.2021 - 01.2023
- Refilled condiments and other supplies at tables and in service areas as necessary.
- Stocked customer service stations with paper products or beverage preparation items.
- Replenished napkins, condiments, silverware and glassware as needed.
- Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
- Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
- Provided quick and efficient clearing of tables between courses.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Performed closing duties such as resetting tables, and tidying service areas to prepare for the next day.
- Inspected dining room furniture for cleanliness prior to seating guests.
Education
Associate of Applied Science - Process Quality Engineering
Univercity Off Guayaquil
Ecuador06-2017
Skills
- Dining room assistance
- Service station maintenance
- Foodservice
- Dining room setup
- Table service
- Table resetting
- Teamwork and collaboration
- Opening and closing procedures
- Memory retention
- Hospitality service expertise
- Customer service
Languages
Spanish
Native/ Bilingual
English
Elementary
Timeline
Food Runner /Front Desk Receptionist/Banquet Server
Copper Beech Inn
01.2024 - Current
Front Desk Receptionist
Copper Beech Inn
02.2023 - Current
Maintenance Crew Member
Copper Beech Inn
02.2023 - 01.2024
Busser/Food Runner
Rustica Ristorante
10.2021 - 01.2023
Associate of Applied Science - Process Quality Engineering
Univercity Off Guayaquil