Jose Buenrostro
Miami,Florida
Summary
Skilled in schedule management and customer service, I leveraged these abilities at Atlas Air Worldwide to enhance cargo loading efficiency and ensure timely deliveries. My experience as a Load Master and Uber Driver honed my patience and understanding, achieving streamlined operations and positive passenger interactions.
Overview
16
16
years of professional experience
Work History
Uber Driver
Uber
Miami, FL
06.2023 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Load Master
Atlas Air Worldwide
Purchase, NY
09.2015 - 06.2023
- Participated in ongoing training programs to stay current on industry regulations and best practices.
- Ensured accurate cargo documentation, facilitating smooth customs clearance and timely deliveries.
- Maximized cargo capacity by strategically arranging loads according to size, weight, and priority.
- Managed hazardous materials handling, ensuring compliance with safety guidelines and proper disposal methods.
- Conducted thorough pre-flight inspections to verify proper cargo securement and prevent potential hazards.
- Maintained a safe working environment by enforcing strict adherence to safety policies among team members.
- Collaborated with flight crews to establish effective communication channels and address any in-flight concerns.
- Assisted in emergency situations by providing expert guidance on load shifting or jettison procedures if necessary.
- Minimized delays due to equipment malfunctions or maintenance issues through proactive troubleshooting efforts as part of the Loadmaster team''s duties.
- Streamlined load planning processes for optimized aircraft utilization and reduced downtime.
- Reduced loading errors through meticulous attention to detail during the preparation of cargo manifests.
- Safeguarded aircraft integrity by diligently adhering to loading procedures and weight restrictions.
- Supported mission-critical operations involving airlifts of personnel, equipment, or supplies under challenging circumstances.
- Enhanced cargo loading efficiency by implementing precise weight and balance calculations.
- Updated company database with shipping information using Software to maintain visibility of operations for management.
- Communicated with management and customers by tracking, auditing and troubleshooting operational issues.
Load Master
Southern Air
Florence Kentucky
08.2008 - 06.2023
- Participated in ongoing training programs to stay current on industry regulations and best practices.
- Ensured accurate cargo documentation, facilitating smooth customs clearance and timely deliveries.
- Reduced loading errors through meticulous attention to detail during the preparation of cargo manifests.
- Safeguarded aircraft integrity by diligently adhering to loading procedures and weight restrictions.
Education
AA Degre - Computer Programming
CLC Computer Learning Center
Los Angeles, CA05.1997
Hight School Diploma - General Studies
ÉTIC # 29
Mexico 04.1970
Skills
- Schedule Management
- Excellent navigation
- Customer Service
- Patience and understanding
Languages
Spanish
Native or Bilingual
Timeline
Uber Driver
Uber
06.2023 - Current
Load Master
Atlas Air Worldwide
09.2015 - 06.2023
Load Master
Southern Air
08.2008 - 06.2023
AA Degre - Computer Programming
CLC Computer Learning Center
Hight School Diploma - General Studies
ÉTIC # 29