Jose Bustamante
New York
Summary
Enthusiastic and dedicated professional with a proven track record of thriving in challenging environments and adapting effectively to difficult circumstances. Passionate about community service, evidenced by contributing hundreds of hours to various initiatives aimed at improving the lives of community members. Recognized for dependability, punctuality, respectfulness, and leadership qualities, consistently driving positive outcomes and fostering collaborative relationships. Committed to making a meaningful impact through proactive engagement and strategic problem-solving.
Overview
12
12
years of professional experience
Work History
Maintenance/Sale
Planet Fitness
Bronx
02.2022 - Current
- Ensured member safety during both overnight and day shifts.
- Executed thorough cleaning and replenishment of restroom facilities for men and women.
- Arranged weights and equipment to enhance workout flow and safety in training environments.
- Utilized cleaning supplies to maintain cleanliness and hygiene standards within the building.
- Facilitated customer check-ins and managed account inquiries using computer systems.
- Conducted hourly inspections throughout gym facilities to ensure cleanliness and hygiene standards.
- Developed preventive maintenance schedules to minimize equipment downtime and optimize performance.
- Conducted regular inspections to identify repair needs and maintain facility integrity.
- Managed inventory levels of maintenance supplies, ensuring availability while controlling costs.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Operated cleaning equipment efficiently, including floor scrubbers and vacuums.
- Maintained cleanliness and orderliness in facilities, ensuring adherence to safety protocols.
Medical Assistant
Essen Health Care
Bronx
12.2021 - 01.2022
- Answer telephones and confirm patient appointments, open and close facility on a daily basis
- Interview patients and measure vital signs. Preformed EKG, vitals, injections, scheduling
- Administered patient care including vital signs, medical history collection, and assisting with examinations.
- Coordinated scheduling of patient appointments to optimize clinic workflow and reduce wait times.
- Managed electronic health records, ensuring accuracy and confidentiality of patient information.
- Assisted in laboratory tasks including specimen collection and processing for diagnostic tests.
- Monitored inventory levels of medical supplies, facilitating timely reordering to maintain stock availability.
Covid-19 Phone Operator
Maximus Call Center
New York, NY
01.2021 - 06.2021
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
- Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Assisted customers with scheduling appointments, confirming details, and making necessary adjustments.
- Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
- Collected personal information from customers to accurately document requests.
- Handled customer complaints using strong engagement, research and issue-resolution skills.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Managed high-volume inbound calls, ensuring efficient customer service and issue resolution.
- Collaborated with team members to streamline call handling processes, enhancing operational efficiency.
Stock/Customer Service
US Polo Association
Times Square
06.2016 - 03.2020
- Facilitated customer interactions, assisting over 40 clients per shift during both overnight and day hours.
- Maintained orderly cubby displays through meticulous folding of clothes and consistent stock replenishment.
- Supported managers by facilitating recruitment processes for new team members.
- Executed transportation of products between Harlem and Times Square for efficient loading and unloading at retail locations.
- Monitored and updated knowledge of current sales discounts and promotions.
- Helped with the inventory, as well changing prices and rearranged products
- Trained new co-workers and managers
Customer Service
Whole Foods Market, Bowery
Bowery
08.2018 - 11.2018
- Rang customers
- Greeted customers
- Assisted and guided customers
- Cleaned and stocked my surroundings
- Memorized codes for foods and products
Sales Associates/Stock
Gap
New York, NY
11.2017 - 05.2018
- Enhanced customer experience through personalized service and product recommendations.
- Managed inventory levels, ensuring product availability and organization on the sales floor.
- Trained new associates in sales techniques and store policies, fostering team development.
- Analyzed sales data to identify trends, adjusting strategies to meet changing customer preferences.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Student Intern
Credit Suisse
New York, NY
09.2013 - 07.2016
- Executed document scanning and conversion processes to enhance digital archiving.
- Executed and archived documents to maintain compliance with organizational standards.
- Conducted thorough searches and efficiently downloaded files from Markit and Framesoft to support project needs.
- Organized and categorized documents within Excel for efficient retrieval.
- Coordinated supply management and offered support to enhance worker efficiency.
- Managed daily office operations and ensured smooth workflow across departments.
- Assisted in scheduling meetings, coordinating logistics, and preparing agendas.
- Developed spreadsheets for tracking important metrics, enabling accurate reporting and data analysis.
- Ensured confidentiality of sensitive information by adhering to strict document management protocols.
Education
Medical Assistant -
Suny Eoc
New York, NY12-2021
Nutritionist - undefined
Bronx Community College
New York, NY12-2020
Psychology - undefined
City College of New York
New York, NY01-2017
Educational - undefined
Cristo Rey New York High School
New York, NY06-2016
Skills
- Proficient in in-person and online customer interactions
- Skilled in Microsoft Word, Excel, and PowerPoint
- Bilingual in English and Spanish
- Flexible and focused
- Great communication skills
- Ability to work under pressure
- Adaptability towards new and difficult tasks
- Dedicated to finishing task
- Above and beyond service
- Certified CPR
- Security license
- Medical Assistant license
- Can lift over 100lbs and more
Timeline
Maintenance/Sale
Planet Fitness
02.2022 - Current
Medical Assistant
Essen Health Care
12.2021 - 01.2022
Covid-19 Phone Operator
Maximus Call Center
01.2021 - 06.2021
Customer Service
Whole Foods Market, Bowery
08.2018 - 11.2018
Sales Associates/Stock
Gap
11.2017 - 05.2018
Stock/Customer Service
US Polo Association
06.2016 - 03.2020
Student Intern
Credit Suisse
09.2013 - 07.2016
Nutritionist - undefined
Bronx Community College
Psychology - undefined
City College of New York
Educational - undefined
Cristo Rey New York High School
Medical Assistant -
Suny Eoc