A hardworking individual with a passion for helping others. Known for being trustworthy with sensitive information and finding solutions to guarantee customer satisfaction. Often considered a leader who motivates the team and helps improve the working environment.
Overview
9
9
years of professional experience
Work History
Police Officer Trainee
New Jersey State Parole Board
01.2025 - 02.2025
Performed under high-stress situations, effectively managing multiple tasks while remaining calm and focused.
Participated in ongoing training programs to stay current with law enforcement best practices and tactics.
Conducted physical training to keep fit and perform job duties productively.
Followed protocols and procedures to perform tasks quickly and minimize mistakes.
Participated in continuous firearms proficiency, defensive driving and arrest technique training.
Mental Health Technician
Hackensack Meridian Health
10.2024 - 12.2024
Performed scheduled patient safety checks and documented results to establish patients' well-being.
Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
Applied de-escalation and limit-setting techniques to promote patient cooperation.
Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Developed and maintained positive relationships with clients to create safe and supportive environment.
Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
Delivery Driver/Trainer
Regal Logistics Dsp Amazon
04.2022 - 03.2024
Worked closely with dispatchers and operations managers to address any identified skill gaps within the team, developing targeted training interventions aimed at enhancing overall performance metrics.
Boosted on-time delivery performance through the implementation of time management strategies and route planning techniques during training sessions.
Conducted thorough post-training evaluations to assess trainee mastery of key concepts, identifying areas requiring additional focus before advancing to the next stage of development.
Served as a mentor for new hires, offering guidance and support throughout their onboarding process and providing valuable insights into company culture and expectations.
Evaluated driver performance through regular ride-alongs, providing real-time feedback and coaching to improve overall effectiveness.
Championed a culture of safety throughout the organization by consistently reinforcing best practices during training exercises and ongoing coaching engagements.
Taught drivers how to drive, shift and back up trucks.
Maintained regulatory compliance documentation to promote safety and compliance culture.
Loaded truck and properly secured items to prevent damage for deliveries.
Flex Driver
Amazon
08.2021 - 04.2022
Handled packages responsibly, reducing instances of damage or loss during transit.
Followed all company policies and procedures, maintaining a strong record of compliance with Flex Driver standards.
Increased customer satisfaction with timely deliveries and accurate package handling.
Enhanced delivery efficiency by optimizing routes and adhering to schedules.
Provided exceptional customer service by addressing concerns and answering questions promptly and professionally.
Adapted quickly to changes in delivery routes or assignments, demonstrating flexibility in meeting business needs.
Delivery Driver
Door Dash
07.2021 - 09.2021
Delivered packages to customer doorsteps and business offices.
Completed on-time deliveries by choosing best and most efficient routes.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Completed rush deliveries on tight timetables to satisfy customer needs.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Delivery Driver
Bravo Supermarket
05.2017 - 08.2018
Restocked shelves and faced products to keep grocery sales areas attractive and ready for customers.
Operated vehicle safely in highly congested areas with no traffic violations.
Managed customer inquiries and complaints in polite and professional manner.
Addressed customer questions and assisted in finding product locations.
Loaded and unloaded vehicle, delivered packages to customers' doors, and collected payments upon delivery when required.
Avoided safety hazards and costly tickets by consistently obeying the applicable traffic laws.
Inspected the delivery vehicles before and after trips and completed basic repairs to keep each in good working order.
Turned in receipts and money received from deliveries.
Factory Worker
Full Steam Staffing NJ LLC
07.2016 - 08.2018
Operated manufacturing equipment and used hand tools to complete production orders.
Checked product materials, partially completed assemblies, or final work for compliance with quality standards.
Followed exact job specifications to produce products of consistent quality.
Cleaned up work stations continuously to follow good housekeeping standards.
Moved full pallets onto trailers and removed returned pallets for reloading or disposal.
Worked in team-based environment to assemble and ship products.
Selected packages and product from warehouse to create pallets with balanced loads.
Inspected finished products to verify conformity to quality standards.
Package finished products into boxes, cartons and containers for shipping to customers.