Jose Camarena

Lead daily clinical and operational functions for multidisciplinary teams, ensuring high-quality patient care, regulatory compliance, and achievement of performance targets.

Supervise staff performance, workforce planning, recruitment, and employee development through coaching, mentoring, and performance management.

Manage departmental budgeting, financial planning, payroll, and expense control; monitor revenue and cost metrics to mitigate variances and drive fiscal accountability.

Oversee patient care operations, quality assurance programs, and member service initiatives to improve satisfaction, service recovery, and care delivery outcomes.

Analyze operational and financial data to identify trends, remove performance barriers, and implement strategic process improvements.

Ensure compliance with organizational policies, audit requirements, emergency preparedness standards, and regulatory guidelines.

Partner cross-functionally with physicians, providers, labor relations, and leadership to execute strategic initiatives and improve operational efficiency.

Lead continuous improvement and technology enhancement projects to increase quality, affordability, and system performance.

• Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
• Monitored general store systems, inventory databases and operations to quickly identify and resolve issues or concerns.
• Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
• Checked finished eye wear to maintain optical standards, customer requirements and special requests.

• Filed claims with vision and medical insurance companies to garner payment for optical services.
• Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
• Learned new catalog of items to present current options to patients.
• Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
• Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers
• Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers
• Adjusted and repaired new and previously purchased frames to satisfy customer demands