Jose Candia
San Bernardino,CA
Summary
Results-driven professional improved SCC Automated Adherence by establishing a collaborative chat for all shifts, fostering accountability and productivity. Shared best practices enhanced communication, leading to significant adherence increases: LGB7 rose from 81.5% to 92.75%, while individual metrics for FHD, FHN, BHD, and BHN also showed notable improvements.
Overview
12
12
years of professional experience
Work History
CAP Process Assistant
LGB7 FULFILLMENT CENTER
Rialto, USA
07.2019 - Current
- Identified opportunities to enhance SCC automated adherence, providing insights for improved compliance.
- Developed SCC adherence chat for all shifts, assigning points of contact and sharing performance metrics weekly.
- Achieved LGB7 average of 81.5% automated adherence in week 39, increasing to 92.75% by week 6.
- Enhanced FHD automated adherence from 78% to 97%, FHN from 86% to 90%, BHD from 85% to 94%, and BHN from 77% to 90%.
- Improved PPR metrics: FHD increased from 251 to 270, FHN from 241 to 260, BHD from 250 to 262, and BHN from 241 to 261.
- Noticed improvement opportunity in BHN averaging only 69% without overrides, initiating shift work for direct impact.
- Collaborated with AMS and PAS during BHA shifts, addressing questions and providing on-the-spot coaching.
- Implemented targeted coaching strategies that directly contributed to improved metrics across all shifts.
Outbound Process Assistant
SNA6/9
Eastvale, USA
07.2016 - 07.2019
- Launched and trained new associates of SNA6/9 to ensure operational readiness.
- Streamlined AFE pack problem-solving process for damages and missed shipments, enhancing resolution efficiency.
- Adjusted TURs to maximize AFE wall utilization to ensure customer promise time is met.
- Designed a staffing board to improve fast starts across all shifts, improving productivity by 58%.
- Supervised final month of SNA6/9 ramp-down, ensuring timely shipment fulfillment for customers.
- Maintained problem solve bucket in AFE below 50 shipments daily, reducing problem solve for upcoming CPTs.
Inbound Process Assistant
OAK7 Pantry
Newark, USA
07.2015 - 07.2016
- Launched first Prime Pantry in NA.
- Modified off-loaded floor loads process across all shifts by updating machinery, saving 320 support hours weekly.
- Developed FIFO process to enhance stow efficiency in inbound operations.
- Launched first Prime Pantry in NA.
TIER 1 Associate
ONT5/7
San Bernardino, USA
04.2014 - 07.2015
- Staged pallets for local Ontrac drivers ahead of CPT deadline to ensure timely deliveries.
- Lead consolidation projects within ONT 5 to utilize KIVA AR bin space to increase available inventory to customers on the amazon website.
- Managed Pallet Replenishment and maintained inventory in prime for costumers.
- Mentored 5 peers to manage and organize freight for ONT7.
Education
Associate of Science - Networking Administration
ITT TECH INSITITUTE
05-2013
Skills
- Microsoft Excel proficiency
- Performance tracking
- Attention to detail
- Time management
- Problem solving
Timeline
CAP Process Assistant
LGB7 FULFILLMENT CENTER
07.2019 - Current
Outbound Process Assistant
SNA6/9
07.2016 - 07.2019
Inbound Process Assistant
OAK7 Pantry
07.2015 - 07.2016
TIER 1 Associate
ONT5/7
04.2014 - 07.2015
Associate of Science - Networking Administration
ITT TECH INSITITUTE