Jose Cardenas
Cocoa Beach,United States
Summary
Self-motivated office manager, brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
12
12
years of professional experience
Work History
Lead Administrator
Pearl Pediatric Dental
06.2023 - Current
- Leads 6 member team in the generating and delivery of pediatric dental care for the greater Brevard County area.
- Maintained 6K personnel records and updated internal databases to support document management.
- Developed effective improvement delivery of treatment plans in alignment with goals and specifications.
- Gathered, organized and input information into digital database.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated customers about billing, payment processing and support policies and procedures.
- Reduced process inconsistencies and effectively trained team members on best practices and patient safety protocols.
- Multiple 5 star Google review references for excellent customer service.
Dental Records and Reception Non-Commissioned Officer in Charge
United States Air Force
10.2019 - 05.2023
- Managed USAF Dental clinic worked with 15+ units/groups to coordinate annual care for over 5K personnel across 2 installations. Ensured that world wide deployment healthcare processes were developed and managed for military service members.
- Led development for off base care for the United Concordia Active Duty Dental Program. Streamlined/managed process of completing full care for military members across 20 local offices. Successfully referred over 1K members.
- Upheld relations with 20 local and out of state networked providers to ensure all administrative guidelines and policies were followed according to approved dental codes for liability purposes
- As the NCOIC I directed record operations, managed 5K charts and record availability for 9 providers
- Led annual audit for all charts. Created schedule and assigned teams to do full review on all 5K charts in an effort to identify discrepancies and record availability.
- Coordinated off base care for 9 military services to include U.S Army, Navy, Marines, Coast Guard, Air Force, and Space Force
- Advised on the management of 300 unit personnel as the First Sergeant to the Group commander; referenced disciplinary guidelines for guidance
Oral Maxillofacial Surgery (OMFS) Non-Commissioned Officer in Charge
United States Air Force
09.2017 - 09.2019
- Led OMFS unit in the service of over 15K US Joint Forces of Korea in support of military operations
- Coordinated in the development of delivery of care for 4 military branches. Assigned and trained personnel in the process of referring members for care.
- Prepared the care for 1.2K patients to deliver over 4K procedures to include evals, facial trauma, implant therapy, Blepharoplasty, Otoplasty, Osteotomy, biopsy, and extractions
- Facility safety manager; managed the delivery of safety training for over 500 hospital personnel. Worked with emergency management in quality assurance evals for hospital compound.
- Coordinated time-out procedures for preserving patient safety culture
Dental Logistics Non-Commissioned Officer in Charge
United States Air Force
10.2012 - 08.2017
- Directed $440K unit financial budget, utilized electronic ordering application, provided clinic with daily operations supply items
- Oversaw building as facility manager; guided 23 special operation surveys, aided in building infrastructure for $7M military construction project
- Created standardized semi annual delivery of care missions for remote units. Worked with mulitbaple parties in the successful care for remote members.
- Coordinated on site logistics, scheduling, and delivery of care for military members in the Netherlands and Belgium.
Education
Non-Commissioned Officer Academy - Organizational Leadership
.
09.2014
Dental Assisting - Dental Assisting
Community College of The Air Force
Montgomery, AL05.2007
Airman Leadership School - Organizational Leadership
Community College of The Air Force
Montgomery, AL05.2007
USAF Dental Assisting Apprentice Technical School - Dental Assisting
Community College of The Air Force
Montgomery, AL10.2002
Skills
- Lean Six Sigma Trained
- Project Manager Trained
- Strategic planning
- Budget planning
- Revenue modeling & forecasting
- Logistics
- Report Preparation
- Office Management
- Facilities Management
- Program Oversight
- Project Management
- Program Leadership
- Document Management
- Microsoft Excel proficiency
- Computer Proficiency and Microsoft Office
- Customer service excellence
Security Clearance
Security Clearance
Veteran status
United States Air Force 21 year Veteran
Timeline
Lead Administrator
Pearl Pediatric Dental
06.2023 - Current
Dental Records and Reception Non-Commissioned Officer in Charge
United States Air Force
10.2019 - 05.2023
Oral Maxillofacial Surgery (OMFS) Non-Commissioned Officer in Charge
United States Air Force
09.2017 - 09.2019
Dental Logistics Non-Commissioned Officer in Charge
United States Air Force
10.2012 - 08.2017
Non-Commissioned Officer Academy - Organizational Leadership
.
Dental Assisting - Dental Assisting
Community College of The Air Force
Airman Leadership School - Organizational Leadership
Community College of The Air Force
USAF Dental Assisting Apprentice Technical School - Dental Assisting
Community College of The Air Force
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