Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jose Carrasquillo

East Fallowfield,Pennsylvania

Summary

Accomplished Director of Parts and Accessories Sales with a proven track record in the automotive industry, adept in strategic planning and people management. Excelled in boosting client satisfaction and fostering a culture of continuous improvement, leading to significant sales growth. Skilled in operations management and staff development, ensuring high team performance and innovation.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Director of Parts and Accessories Sales

Georgica Auto
02.2022 - Current
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.

Parts and Accessories Sales Manager

Audi West Chester/ MMCO Auto
03.2015 - 02.2022
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Facilitated business by implementing practical networking techniques.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Assistant Service Manager & Dispatcher

Audi West Chester/ MMCO Auto
09.2015 - 12.2018
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Met with customers to discuss service needs and offer available solutions.
  • Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
  • Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.

Parts and Accessories Sales Manager

Audi Wynnewood
02.2014 - 09.2015
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Parts and Accessories Sales Manager

Bush Auto Group
06.2010 - 02.2014
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
  • Implemented systems and procedures to increase sales.
  • Increased sales revenue by developing and implementing effective sales strategies.

Education

No Degree - CORPORATE COMMUNICATIONS

PENN STATE UNIVERSITY
University Park, PA

High School Diploma -

CENTRAL HIGH SCHOOL OF PHILADELPHIA
Philadelphia, PA
06-2001

Skills

  • Strategic Planning
  • Verbal and written communication
  • People Management
  • Operations Management
  • Business Planning
  • Issues Resolution
  • Creativity and Innovation
  • Staff Development
  • Staff Management

Accomplishments

  • 2015/ 2017/ 2018 / 2019 PARTS MANAGER OF THE YEAR (MMCO AUTO)

  • 2016 & 2019 MANAGEMENT TEAM OF THE YEAR (MMCO AUTO)
  • AUDI MASTER GUILD CERTIFIED PARTS MANAGER

Certification

  • HAZMAT CERTIFIED

Timeline

Director of Parts and Accessories Sales

Georgica Auto
02.2022 - Current

Assistant Service Manager & Dispatcher

Audi West Chester/ MMCO Auto
09.2015 - 12.2018

Parts and Accessories Sales Manager

Audi West Chester/ MMCO Auto
03.2015 - 02.2022

Parts and Accessories Sales Manager

Audi Wynnewood
02.2014 - 09.2015

Parts and Accessories Sales Manager

Bush Auto Group
06.2010 - 02.2014

No Degree - CORPORATE COMMUNICATIONS

PENN STATE UNIVERSITY

High School Diploma -

CENTRAL HIGH SCHOOL OF PHILADELPHIA

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Jose Carrasquillo