Jose castaneda
Las Vegas
Summary
Dynamic leader with extensive experience in GSE operations at Swissport USA and TUG Technologies, adept at enhancing team productivity and customer satisfaction through expert staff management and training. Skilled in preventative maintenance and mechanical troubleshooting, significantly reducing downtime. Excels in customer service and operational efficiency, with a proven track record of achieving top performance metrics.
Forward-thinking Operations Specialist bringing 21 years of expertise in Ground Support Equipment .Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Maximo.
Overview
17
17
years of professional experience
Work History
SUPERVISOR GSE
Swissport USA
10.2018 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Maintained detailed records of all maintenance activities, providing valuable data for future planning and decision-making processes.
- Evaluated performance metrics, identifying areas for improvement in both individual team members'' skills and overall departmental processes.
GSE LEAD MECHANIC / MANAGER
TUG Technologies
09.2007 - 03.2018
- Performed routine and scheduled maintenance services.
- Managed workflow effectively by prioritizing tasks based on urgency, complexity, and available resources at hand.
- Diagnosed mechanical failures to determine and delegate corrective actions.
- Provided technical expertise to junior mechanics, enhancing their skills and boosting overall team capabilities.
- Reduced downtime for repairs by maintaining a well-organized inventory of parts and tools necessary for various jobs.
- Conducted quality inspections of completed work, ensuring all repairs met industry standards and customer satisfaction levels.
Education
High School Diploma -
COMPTON HIGH
Compton, CASkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Belt loader
- Tug
- Lav cart
- Water cart
- Cargo Loaders
- AC cart
- GPU
- Air start
- NON-Motorized GSE
Languages
English
Full Professional
Spanish
Full Professional
Timeline
SUPERVISOR GSE
Swissport USA
10.2018 - Current
GSE LEAD MECHANIC / MANAGER
TUG Technologies
09.2007 - 03.2018
High School Diploma -
COMPTON HIGH
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