Jose Castro
Port Orange,FL
Summary
Dynamic professional with a proven track record of enhancing operational efficiency and customer satisfaction at Flint Hill Resources/DSI. Expert in automating processes and streamlining workflows, complemented by strong organizational skills and teamwork. Achieved significant improvements in service delivery by fostering collaboration and implementing effective training programs. Skilled in inventory management and employee scheduling.
Overview
2024
2024
years of professional experience
Work History
Delivery Driver
Uber Eats
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Assistant, Director of Housekeeping
Courtyard Marriott Hotel
Chicago, IL
09.2021 - 11.2023
- Developed training programs for new hires, streamlining onboarding processes and promoting employee retention.
- Established clear lines of communication between housekeeping staff and other departments, fostering a collaborative work environment.
- Liaised with vendors to negotiate contracts for supplies and services, ensuring the best value for the hotel.
- Managed inventory control, ensuring the timely replenishment of supplies and minimizing waste.
Housekeeping Manager
Palmer House by Hilton
Chicago, IL
03.2019 - 08.2021
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Communicated repair needs to maintenance staff.
Housekeeping Coordinator
Hilton Hotel and Towers
Chicago, IL
03.2018 - 07.2019
- Worked with front desk to respond promptly to all guest requests.
- Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
- Implemented a successful inventory management system for cleaning supplies, reducing waste and saving costs.
- Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
Account Operations Manager
Flint Hill Resources/DSI
Channahon, IL
01.2013 - 04.2018
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
- Elevated understanding of client and industry to assist sales staff in identifying new business opportunities.
- Improved operational efficiency by automating manual processes, saving time and streamlining workflows within the department.
- Analyzed individual, team and account performance by performing root cause analysis and developing corrective action plans.
Inside Seals
Villa Park Electrical Supply
Addison, IL
03.2008 - 03.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Wells High School
Chicago, ILSkills
Weekly development reports
Good organizational skills
Tracking payroll
Scheduling employees
Working closely with team and teamwork
Timeline
Assistant, Director of Housekeeping
Courtyard Marriott Hotel
09.2021 - 11.2023
Housekeeping Manager
Palmer House by Hilton
03.2019 - 08.2021
Housekeeping Coordinator
Hilton Hotel and Towers
03.2018 - 07.2019
Account Operations Manager
Flint Hill Resources/DSI
01.2013 - 04.2018
Inside Seals
Villa Park Electrical Supply
03.2008 - 03.2013
Delivery Driver
Uber Eats
Wells High School