Jose CASTRO
Bronx,NY
Summary
Reliable hospitality and customer service professional with 5+ years of experience in restaurant, retail, and hotel environments. Skilled in guest service, bartending, serving, barista service, cash handling, and night auditing. Adaptable, hardworking, and effective in fast-paced, high-volume environments.
Overview
5
5
years of professional experience
Work History
Guest Advocate
Target
East Village, New York
11.2025 - Current
- Assisted customers with inquiries, returns, and service desk requests while following company policies and procedures.
- Maintained a clean, organized, and safe environment to provide a positive shopping experience.
- Prepared and fulfilled online and pickup orders accurately while meeting customer service time expectations.
- Educated customers about loyalty and credit programs, contributing to enrollment and customer retention goals.
Night Auditor
Microtel by Wyndham
Seneca Falls, NY
11.2024 - 07.2025
- Managed the hotel front desk overnight, assisting guests with check-ins, check-outs, reservations, and late-night requests.
- Completed nightly audits, verified financial transactions, and prepared daily reports accurately.
- Handled guest payments, billing questions, and account adjustments while maintaining attention to detail.
- Managed night audit process, ensuring accurate financial reporting and reconciliation.
- Monitored front desk operations, addressing guest inquiries and resolving issues promptly.
- Maintained accurate records, balanced daily transactions, and ensured smooth overnight operations.
- Inspected and maintained public areas to ensure the hotel remained clean, safe, and welcoming.
- Communicated important updates and overnight activities to the morning team for a smooth shift transition.
Cashier Supervisor
Shake Shack
Clifton Springs, NY
03.2023 - 08.2024
- Supervised cashier operations, POS transactions, and cash handling during high-volume shifts.
- Trained and supported team members while maintaining excellent customer service standards.
- Resolved guest concerns and ensured accurate, efficient order processing.
- Coordinated with front- and back-of-house teams to maintain smooth daily operations.
- Supported opening/closing duties, cleanliness, food safety, and shift organization.
Cashier
Walmart
Geneva, NY
03.2022 - 08.2023
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Managed cash register, ensuring accurate cash handling and balanced drawers.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to optimize workflow.
- Trained new cashiers on procedures, improving team performance and service delivery.
UPS Driver Helper
UPS
Geneva, NY
08.2021 - 02.2022
- Assisted drivers in loading and unloading packages, ensuring safe and efficient delivery operations.
- Provided exceptional customer service by engaging with recipients and addressing inquiries professionally.
- Collaborated with team members to optimize delivery routes, enhancing overall efficiency.
- Maintained accurate logs of deliveries and pickups to ensure compliance with company standards.
Education
GED -
Colombia University
New York, NY01-2020
Skills
- Guest service
- Overnight front desk
- Night audit
- Cleaning and property upkeep
- Customer engagement
- Cross-training
- Customer engagement
- Food safety practices
- Team coordination
Timeline
Guest Advocate
Target
11.2025 - Current
Night Auditor
Microtel by Wyndham
11.2024 - 07.2025
Cashier Supervisor
Shake Shack
03.2023 - 08.2024
Cashier
Walmart
03.2022 - 08.2023
UPS Driver Helper
UPS
08.2021 - 02.2022
GED -
Colombia University