Lucia Steele
Dayton,MN
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Guest Advocate
Target
08.2021 - 03.2024
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
Crew Member
Dairy Queen Grill & Chill
03.2021 - 01.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Head Dishwasher
Carbone's
09.2018 - 02.2019
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Trained new employees on proper dishwashing procedures, ensuring consistent quality across the team.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
Education
High School Diploma -
Winona State University
Winona, MN05.2027
Skills
- Exceptional communication
- Guest Service
- Strong empathy
- Guest accommodations
- Stress Tolerance
- Flexible Schedule
- Guest Relations
- Payment Processing
- Teamwork and Collaboration
Timeline
Guest Advocate
Target
08.2021 - 03.2024
Crew Member
Dairy Queen Grill & Chill
03.2021 - 01.2022
Head Dishwasher
Carbone's
09.2018 - 02.2019
High School Diploma -
Winona State University