Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Jose Celedon

Jose Celedon

Santa Paula,CA

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Reliable employee seeking banking position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level banking position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience

Work History

Partner - Retail Store

Streets Of Vintage
10.2015 - Current
  • Managed store organization, maintenance and purchasing functions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Resolved customer service issues promptly.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Optimized store displays and appearance via strategic merchandising.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.

Customer Service Specialist

Checkmate
03.2014 - 10.2015
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Increased efficiency and team productivity by promoting operational best practices.

Lead Personal Banker

Wells Fargo
10.2012 - 06.2014
  • Worked with clients to address and respond to client and partnership management issues.
  • Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
  • Maintained friendly and professional customer interactions.
  • Executed wire transfers, stop payments and account transfers.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Conducted regular proof work and followed up on chargebacks and deposit corrections.

Education

Associate of Arts - General Studies

Oxnard College, Oxnard, CA

High School Diploma -

Oxnard High School, Oxnard, CA
06.2008

Skills

  • Accurate Money Handling
  • Strong Multitasking Skills
  • Operational Efficiency
  • Effective Working Relationships
  • Corrective Actions
  • Sales Analysis
  • Special Assignments
  • ID Verification
  • Problem-Solving Strengths

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Languages

Spanish
Native or Bilingual

Timeline

Partner - Retail Store - Streets Of Vintage
10.2015 - Current
Customer Service Specialist - Checkmate
03.2014 - 10.2015
Lead Personal Banker - Wells Fargo
10.2012 - 06.2014
Oxnard College - Associate of Arts, General Studies
Oxnard High School - High School Diploma,

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Jose Celedon