Jose Cervantes
Waco,Texas
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Sherwin-Williams
Waco, Texas
01.2019 - Current
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistent with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Maintain in-stock and presentable condition assigned areas
- Suggest ways to improve sales.
Project Manager
Division 7
Waco, Texas
06.2018 - 08.2019
- Develop a detailed project plan
- Define the scope of the project
- Understand project risks and assigning team members to specific tasks
- Submitting Product and Safety data sheets.
Education
High School Diploma -
University High School
05.2018
Skills
- Team player
- Excellent time management skills
- Conflict management
- Public speaking
- Good communication skills
- Problem Resolution
- De-Escalation Techniques
- Customer Service
Activities
- Soccer
- Environmental conservation
- Running
- Gym
- Travel
Timeline
Customer Service Specialist
Sherwin-Williams
01.2019 - Current
Project Manager
Division 7
06.2018 - 08.2019
High School Diploma -
University High School