Summary
Overview
Work History
Education
Skills
Timeline
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Summer Mohammad

Schiller Park,IL

Summary

Personable Sales Lead Manager with excellent potential and effective leadership skills. Hardworking and driven sales management equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes.

Overview

2
2
years of professional experience

Work History

Customer Service Specialist

Target
Rosemont, IL
07.2021 - Current
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Recorded product or service failure complaints and notified appropriate departments.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.

Sales Lead Manager

Gap Inc.
Rosemont, IL
10.2019 - 06.2021
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Improved sales processes to streamline customer acquisition and onboarding strategies.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Effectively presented information to customers and responded to questions.
  • Demonstrated sales accountability, able to analyze selling reports, identify business trends and react quickly to the needs of the business
  • Exceptional interpersonal, communication and customer service skills
  • Proven ability to lead sales team; viewed as leader among peers

Education

Bachelor of Arts - Elementary Education

Northeastern Illinois University
Chicago, IL

Cosmetology License - Cosmetology

Tricoci University of Beauty Culture
Chicago, IL
10.2022

Skills

  • Good communication skills
  • Dependable
  • Multi-tasking
  • Personnel
  • Fast learner
  • Self-motivated
  • Supervisory experience
  • Team player
  • Verbal communication skills
  • Sales team oversight
  • Staff Management
  • Strategic Planning
  • Complaint resolution
  • Report preparation

Timeline

Customer Service Specialist

Target
07.2021 - Current

Sales Lead Manager

Gap Inc.
10.2019 - 06.2021

Bachelor of Arts - Elementary Education

Northeastern Illinois University

Cosmetology License - Cosmetology

Tricoci University of Beauty Culture

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Summer Mohammad