Jose Chapa

• Provide remote software and hardware support for clients.
• Implement troubleshooting steps and problem-solving techniques to resolve technical issues.
• Utilize remote access tools to assist users with system configurations and installations.
• Communicate effectively with clients to ensure quick and accurate resolution of IT issues.
• Optimized system performance thorough testing and analysis.
• Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.

• Provide timely technical support to resolve network issues and ensure business continuity.
• Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
• Installed and configured network printers and other peripheral devices.
• Planned and implemented upgrades to system hardware and software.
• Collaborate with our IT team to implement disaster recovery plan and data backup procedures.
• Configured and maintained routers, switches and firewalls to optimize network communication.
• Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
• Managed computer operation scheduling, backup, storage and retrieval functions.
• Authored documentation for system configuration and troubleshooting.

• Resolved computer and system networking problems to maintain user productivity.
• Maintained documentation and resources regarding problem resolution for reference in future instances.
• Monitored hardware, software, and peripheral performance against organizational expectations.
• Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
• Assisted in developing disaster recovery plans that ensured minimal disruption during unexpected events affecting computer systems.
• Assisted in network administration tasks, maintaining stable and secure infrastructure for optimal connectivity.
• Provided remote support to offsite users through phone calls or video conferences, extending IT assistance beyond physical office boundaries.

• Collaborate with team members to develop and implement IT solutions for business needs.
• Install, configure and maintain computer systems, software and network infrastructure.
• Provide timely and efficient technical support through phone, email, and in-person interactions.
• Troubleshoot hardware and software issues for end users to ensure minimal downtime.
• Demonstrate excellent communication skills in assisting end users with IT-related problems.
• Conduct regular maintenance and upgrades for computer systems and network infrastructure.

• Provide technical support and troubleshooting for desktops, laptops, and peripherals.
• Collaborate with owners and supervisors to develop and implement IT solutions.
• Conduct regular system audits to ensure security and

compliance protocols were met.

• Perform regular maintenance on workstations and servers.