Jose Colon Jr
Philadelphia
Summary
!4 years of pest control experience within several capacities including service technician, sales representative and currently as a service manager.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Service Manager/ Sales
Viking Pest Control
Exton, PA
07.2013 - Current
- Oversaw daily operations, ensuring compliance with safety standards and company policies.
- Improved service delivery by implementing efficient scheduling and routing processes.
- Trained and mentored team members, fostering a culture of continuous improvement and development.
- Developed strategies to enhance customer satisfaction through effective communication and problem resolution.
- Led team in achieving sales targets through effective customer engagement and product knowledge.
- Trained new associates on sales techniques to enhance team performance.
Technician
Corbett Exterminating
04.2012 - 06.2013
- Conducted comprehensive inspections to identify pest issues and recommend appropriate treatment plans.
- Applied various pest control methods while adhering to safety regulations and environmental standards.
- Collaborated with team members to develop effective pest management strategies for residential and commercial properties.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Education
High School Diploma -
North High School
Massachusetts06-1996
Skills
- Positive attitude
- Team leadership
- Customer service management
- Time management
- Critical thinking
- Conflict resolution
- Multitasking and organization
- Problem-solving
- Workflow management
Certification
Core license, categories 12 & 15.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Manager/ Sales
Viking Pest Control
07.2013 - Current
Technician
Corbett Exterminating
04.2012 - 06.2013
High School Diploma -
North High School