Jose Corcino
Rockville
Summary
14+ years of Sales Operations & Retail Management Professional" service sales. Combines deep product knowledge accurate estimating, and technician coaching to increase transaction value and accelerate proposal-to-install cycles while maintaining high-quality service. Strong communicator and problem solver who streamlines pre-site assessments, improves customer retention through consultative selling, and seeks roles that expand leadership and revenue-driving responsibilities.
Reliable Technician with undeniable troubleshooting, customer service, and analytics abilities coupled with several years of experience. Proficient in manual and diagnostic tool operations. Punctual and friendly individual possessing excellent manual dexterity and superb hand-eye coordination.
Overview
13
13
years of professional experience
Work History
Lead Technician
Stanley Steemer
Rockville
03.2025 - 02.2026
- Clean air duct vents thoroughly, restoring airflow and improving indoor air quality with measurable results.
- Sell UV lights and related accessories, advising customers on options to increase disinfection effectiveness.
- Prepare accurate job estimates on-site, ensuring transparent pricing and clear customer expectations.
- Collect payments and process transactions promptly, maintaining precise records and improving cash flow.
- Increased average transaction value by selling UV lights and service add-ons, converting a $1,000 job into a $4,000 engagement.
- Coached junior technicians through troubleshooting sessions and hands-on shadowing, raising team capability and sustaining repair quality during high demand.
Roofing sales
Skycon
Gaithersburg
08.2024 - 12.2024
- Negotiated package options and financing pathways with prospects to convert hesitant leads into confirmed contracts, producing measurable increases in closed deals.
- Documented precise roof specifications and risk factors during inspections to minimize scope changes and support accurate install handoffs and warranty tracking.
- Customized benefit-focused presentations highlighting energy and longevity advantages, helping homeowners prioritize investments and reach timely purchasing decisions.
Technician
Green clean
Silver Spring
02.2023 - 02.2024
- Performed professional carpet, air duct, and upholstery cleaning to improve indoor air quality and boost customer satisfaction.
Driver
Metro Access
Gaithersburg
11.2022 - 12.2023
- Coordinated with dispatch and scheduling to reassign resources during peak demand, reducing service gaps and maintaining consistent rider coverage.
- Performed thorough pre- and post-shift vehicle checks and logged findings to prevent in-service issues and ensure continuous safety compliance.
- Enforced company safety and accessibility standards during operations, documenting incidents and corrective actions to uphold service quality and regulatory adherence.
Car Salesperson
Chevrolet
01.2023 - 02.2023
- Negotiated trade-in and financing terms with transparent comparisons, shortening decision cycles and improving closing predictability for buyers.
- Designed personalized follow-up strategies combining digital touchpoints and showroom visits, improving lead conversion through timely, customer-specific engagement.
- Aligned sales, service, and delivery teams to create a standardized handover checklist, reducing post-sale issues and maintaining customer satisfaction.
Assistant Manager
Vip Clientele
Washington DC
11.2020 - 10.2022
- Delivered high-quality customer service, consistently achieving positive client feedback and satisfaction ratings.
- Exceeded monthly sales quota by achieving over $10,000 in sales each month, contributing to overall store revenue growth.
- Recognized as an advanced sales expert, utilizing effective sales techniques to increase product uptake by [...]%.
- Trained and onboarded new employees, ensuring team members met performance standards within their first month.
- Managed daily register counts and maintained accurate cash handling procedures with zero discrepancies.
- Tracked and ordered inventory, maintaining optimal stock levels and reducing shortages by [...]%.
Server/Bartender
Jaleo
Bethesda
03.2017 - 03.2020
- Server, Bartender, Juice Prep
- Open Dining Room
- Ability to work in a fast-paced environment
- Ensured excellent customer service
- Greeted customers as soon as they approached the door
- Closing cash register
- Counted the money and distributed tip-outs.
Lead Waiter
La Casa del Mofongo
Silver Spring
02.2013 - 11.2016
Personal Trainer Coordinator
Fitness Evolution
Hyattsville
12.2012 - 08.2016
Education
High School Diploma -
Parkdale High School
Prince Georges Community College
Skills
- Written and Verbal Communication
- Closing Sales
- Outstanding Customer Service
- Goal setting and forecasting
- Client acquisition and retention
- Product knowledge
- Computer Savvy
- Interpersonal Skills
- Sales Operations
- Retail Management
- Professional Adaptability
- Problem Solving
- Goal-oriented
- Team Leadership
- Customer Relationship Management
- Time Management
- Sales Operations
- Retail Management Professional
- Microsoft word
- Microsoft excel
Languages
Spanish, Expert
Additional Information - Volunteer Service
Arbor Place Memory Care, Rockville, MD, Outstanding Customer service, Delivery of the food on time, Satisfying customer needs.
Timeline
Lead Technician
Stanley Steemer
03.2025 - 02.2026
Roofing sales
Skycon
08.2024 - 12.2024
Technician
Green clean
02.2023 - 02.2024
Car Salesperson
Chevrolet
01.2023 - 02.2023
Driver
Metro Access
11.2022 - 12.2023
Assistant Manager
Vip Clientele
11.2020 - 10.2022
Server/Bartender
Jaleo
03.2017 - 03.2020
Lead Waiter
La Casa del Mofongo
02.2013 - 11.2016
Personal Trainer Coordinator
Fitness Evolution
12.2012 - 08.2016
High School Diploma -
Parkdale High School
Prince Georges Community College