Jose Cruz
Lebanon,PA
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management.
Overview
10
10
years of professional experience
Work History
Supervisor
Freebirdchicken
Fredericksburg, Pennsylvania
06.2015 - Current
- Supervised daily operations and ensured compliance with food safety standards.
- Trained new staff on service protocols and operational procedures.
- Managed inventory levels and coordinated supply orders for kitchen needs.
- Conducted staff evaluations to improve performance and team dynamics.
- Implemented process improvements to enhance efficiency in food preparation.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Collaborated with other departments to coordinate workflow processes between teams.
Education
Juan Antonio Corretger
Ciales, PRSkills
- Food safety compliance
- Inventory management
- Staff training
- Process improvement
- Workflow coordination
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Mentoring and coaching
- Task delegation
Languages
Spanish
Full Professional
English
Professional
Timeline
Supervisor
Freebirdchicken
06.2015 - Current
Juan Antonio Corretger