Jose Daza

• Responsible for overall air freight product performance and ensuring alignment with global service standards for inbound, outbound and special products such as pharma, temp control, automotive, DG’s etc.
• Lead and develop a team of 30+ operational staff and warehouse agents, fostering collaboration and a high-performance culture focusing on training, and development.

• Profit and Loss (PNL) owner for airfreight operations, ensuring financial objectives are met.
• Oversee pricing strategies and internal rates to maintain competitiveness and profitability.
• Responsible for SOP’s and procedures for client implementation and managing customer service functions.

• Identify and implement business development opportunities while work closely with Commercial and Regional product team for product development, client solutions, and growth plans.
• Translate strategic requirements into actionable plans, ensuring effective execution and monitoring.
• Set, communicate, and track Key Performance Indicators (KPIs) to drive continuous operational improvement.
• Build and maintain strong relationships with service providers to enhance service delivery.
• Optimize shipment planning, capacity utilization, and carrier relationships to enhance service reliability and cost-effectiveness.
• Maintain compliance with TSA, IATA, and other regulatory requirements.
• Continuously analyze and improve operational processes to drive efficiency and customer satisfaction.

• Company Overview: C.H. Robinson is a global Third Party logistics (3PL) and supply chain management company headquartered in Eden Prairie, Minnesota.
• Responsible for development and growth of air import and air export product within the Northeast network.
• Directly manage, motivate and coach the JFK air gateway NE department with 7 direct and 10 indirect reports.
• Manage third party warehouse, monitor KPI’s and processes to ensure customer service and performance excellence.
• Collaborate with global air carriers, road feeder service providers, and general sales agents.
• Negotiate special rate agreements, and review performance on a monthly basis.
• Directly manage PNL, tonnages, growth and ensure profitability.
• Collaborate on charter moves for special projects and shipments.
• Meet with branch offices as well as direct shippers (incl. face to face meetings) to develop business relationships and meet expectations through pricing, routing solutions and quality customer service.
• C.H. Robinson is a global Third Party logistics (3PL) and supply chain management company headquartered in Eden Prairie, Minnesota.

• Company Overview: Kuehne + Nagel is a global logistics and freight forwarding company headquartered in Schindellegi Switzerland.
• Directly manage the JFK air export operation team with 13 direct and 10 indirect reports.
• Administer union agreement for all air export employees by initiating cost savings policies on overtime, temporary labor, and operating expenses.
• Oversee various business verticals in air export operation such as pharma, aviation, etc.
• Collaborate with direct shippers (incl. face to face meetings) to develop business relationships and meet expectations through pricing, routing solutions and quality customer service.
• Directly maintain relationships with global air carriers, road feeder service providers, and general sales agents.
• Negotiate special rate agreements, and review performance on a monthly basis.
• Directly manage the PNL for the Air Export JFK branch, and increased the gross profit by 35% in the past two years.
• Kuehne + Nagel is a global logistics and freight forwarding company headquartered in Schindellegi Switzerland.

• Company Overview: Expeditors International is a global logistics and freight forwarding company headquartered in Seattle, Washington.
• Deliver consolidation service for ten air export origin offices in the Northeast (JFK, IAD, ORF, BWI, BOS, PHL, CMH, CLE, BUF, and PIT) in a non-mandated gateway environment.
• Directly supervise the JFK gateway team with 8 direct and 12 indirect reports.
• Collaborated with origin air export departments, global account and senior product management on customer requests for quotations (RFQ), routing solutions, and program development.
• Manage office and warehouse operations providing customer service, unit load device (ULD) and bulk cargo consolidation, revenue improvement, and unique custom solutions.
• Create and maintain relationships with global air carriers, road feeder service providers, and general sales agents.
• Attend carrier events on a regular basis.
• Review and deliver monthly and quarterly business reviews and carrier evaluations.
• Conduct weekly and monthly conference calls to monitor program performance, revenue / OTP tracking, and market conditions.
• Deliver weekly market conditions summary providing market intelligence to air product, senior management, and internal customers.
• Monitoring and reporting of key performance indicator’s (KPI’s) including OTP, tonnage, revenue, loss mitigation, warehouse productivity and program performance.
• Manage regional capacity programs with global airline partners designed to improve service, reduce cost, and gain market share.
• Developed succession planning and mentoring for all employees under my supervision.
• Maintained 52 hours of training per year per employee and myself.
• Conduct regular bilateral discussions with team members reviewing all aspects of the gateway business and operations.
• Expeditors International is a global logistics and freight forwarding company headquartered in Seattle, Washington.

• Company Overview: Expeditors International is a global logistics and freight forwarding company headquartered in Seattle, Washington.
• Accounting responsibilities including managing CASS payments & refunds for entire Northeast network.
• Managed internal accounting reports to ensure company’s zero debt policy.
• Managed consolidations to European traffic lanes including negotiation with carriers for capacity, spot quote pricing, program requirements and quality of service.
• Completed 52+hrs of training requirements each year.
• Maximizing capacity for consolidations i.e BUP planning.
• Close coordination with warehouse to ensure proper planning and utilization.
• Customer service activities including, track & trace, service recovery, etc.
• Expeditors International is a global logistics and freight forwarding company headquartered in Seattle, Washington.